Customer Ratings & Reviews

Great service. Things were set up great. Bought a new computer

Purchased this as a back up for my 7th grader's new computer. Have not used this service. Hope not to.

It's a great product and will defently be used while in college

Made it super easy to fix minor probloms would deffinatly reccomend buying

I would defiantly recommend if you are making an expensive purchase

I would recommed any one that has kids to get warranty hahaha

agent was knowledgeable and answered my questions until I was satisfied

Really worth the money! Works great and for a very good price too

Really worth the money! Works great and for a very good price too

Sadly, my computer was stolen within a few months of me purchasing it. I called Geek Squad to find out if there were any options available to me since I had purchased insurance once I bought my HP computer. The Geek Squad professional simply replied, “no we don’t have any options available,” and we disconnected our call. Does not cover lost, or stolen devices at all, only faulty devices from my understanding. The manufacturer offers 1 year of insurance and Geek Squad capitalizes on that by offering you insurance for a longer period of time that covers nothing!

My laptop needed repair, there was no charge. Well eorth it.

I generally always buy the extended protection for my computer's, and the geek squad is always helpful

Nice to have peace of mind in case of accidental damage.

Worth the cost of aggravation when things go bad and they always do

whenever i purchase a great item, i get the protection plan

I have not had to use this yet but am confident its worth the money.

I have not had to use this yet but am confident its worth the money.

I have not had to use this yet but am confident its worth the money.

This service is essential if you have an expensive computer.

My laptop charger stopped working and its supposed to be covered by this protection plan. When I called, I got transferred to a sales rep who apparently though I didn't know how to use an online shopping tool and that's why I called. After I reiterated that I had called to get my charger replaced, I was placed on another hold and then after another 15 minutes of waiting, the call was disconnected. This was also my second attempt to get through to an agent. I also tried using their call back tool, but only ever received an automated call that told me they hadn't been able to get to me when they said they would. Maybe this works when you can go into the stores, but I've received no actual help or coverage now that I can't get into a store due to covid. Don't bother buying protection from BestBuy, they're not going to cover you when you need it.