Customer Ratings & Reviews

Good for the unexpected. great for slips and falls

Covers a lot if something happens. Would recommend.

I'm loyal best buy consumer have brought many of electronics and supplies for many years

The geek squad helped me sync my new computer to my new computer

A must have with a laptop from best buy protection

We have been VERY DISAPPOINTED with this service and will never purchase it again. My son has a computer that we got the 3-year protection plan on. My son was having issues with the computer; so he called to set up an appointment with Geek Squad. The Geek Squad told him that his problem was not their problem; as they said that it sounded like a software issue, and he would be charged a diagnostic fee for them to look at it. My son called a competitor and was told to bring it in for a diagnostic look for half the price. They diagnosed the issue to be a hardware issue; so after paying a diagnostic fee, my son had to bring the computer back to Geek Squad to get fixed. Maybe they should have looked at it in the first place without charging a fee to see if it was their problem or not?

Hope I don't need the help. But bought a protective package for my kids college computer

I am very very pleased with this new product. I know I can count on Best Buy when needed.

Having protection for college student us essential just in case some thing go wrong

Like the idea of having geek squad have you back ,

Peace of mind for this parent! College bound kid!!

Geek Squad recommendation on Operating System Software was spot on & saved me money.

Wonderful warranty and coverage of product! Always get warranty!

Purchase it for a friend going to school. Very young girl . The cord tbroke. was very hard to find a replacement. Best buy didn't have it.

Hopefully it's worth the cost, should be, spent $300 on it.

For years I have solely bought computers for myself and my family at Best Buy (well over a dozen) thinking I was purchasing good support. I have always purchased the extended warranty because I thought for $330 I was getting good protection. I just used it for the first time and now understand how little they will do for a longstanding customer. My computer did an update and got stuck. They did a diagnostic and said nothing is wrong with the hardware - goodbye. It is up to me to figure out how to get it going again. Wow! Not only will I never buy another warranty from Best Buy, but I will never buy another product from Best Buy. My illusion of the service the provide is gone.

Serviceman was professional and knowledgeable of product.

there are always there to listen to you and ready to getting the problem solved asap

Great to have incase damage to product that I bought

haven't used this yet. But who knows . People break stuff.