Customer Ratings & Reviews

the agent add the protection to my Laptop and i Have been renew it for the past three years

The first computer broke this is the second one so we had no choice to buy the assistance

Long waits for service but worth it if your device has a catastrophic failure.

some times seems you have to wait in a long line, wish they had more workers! over all satisfied with our geek squad.

These guys are terrible! Took my son’s laptop in 1st week of December, they told us they we keep us updated. I have t call every second week to ask for an update, every time I did call, I am on hold for 30 to 45 mins. Today is the 21 of January, 2021. I called again for an update and was old they emailed me on the 9th to come in for an instore credit because they can’t fix the laptop. The only email I got on the 9th was to tell me that they are still working on my son’s laptop! Worst customer service!!

terrible service getting the replacement from the warranty. Just received an email that die to the delay they will likely just cancel it which puts us out a computer even though we purchased the warranty

HP has the same thing with added protection for theft and it's less expensive

Got the 3 year plan since that is generally the lifetime of a computer.

I hope they'll be there for me when I need them. Had previous repairs not work so well...

I hope to never find out if it really a good product, I am usually good at not breaking things, but you never know

My computer screen cracked. took it in for repair. all good a month later battery started giving issues. took i in for repair they told me they could not repair it i need to make an appointment even thought i made the purchase on line. So they could assist me went to the store waited 30 minutes after my appointment time for them only to give me a gift card and told me to go pick something out. So they updated version is more $$$ plus i have to pay another the 199 for more protection. on the new device. They no how to get you.

Had to get it with kids in the house. Haven’t had to use it yet

I had an issue with the laptop I purchased, I 2as told by Geek Squad they could ship my laptop out which could mean a 6-8 week return or replacement. But the plan did not include them fixing it in store, that it would be an additional charge.

I don't remember what I got this for. I didn't use it.

Good warranty, wish it could've been for another year at that price though.

Charged me to connect my Chrome book to my computer and never was reimbursed.

Kinda expensive for what it covers. Only got it because it's better than not having it.

Thankfully I was able to review Geek Squad once again and the service hasn't gotten better. Staff at some places are knowledgeable but they either don't want to communicate or take the time to explain. I don't like that in most cases you have to send out the device; then what is the point of having Geek Squad at BestBuy. So the review is for the protection and man, it's bad, not worth it. I didn't even learn my lesson, because they sell it to you making you think that it's going to be better.

Yes, I had the date wrong when this plan expired. BUT, Best Buy or GS was suppose to email me when the plan was about to expire. It expired 6 weeks ago. I go to my account to set up a repair and find out. They want to charge me $199 for a troubleshoot appointment! That's more then the plan! I wanted to extend the plan. I know its the webcam so I ask for a ball park of replacing webcam. They don't have a price list. So I have to pay $199 for them to tell me what I already know is wrong and then they can quote a price to fix. I have bought 2 laptops in 1 year from them and now I regret it.

Haven't needed to use this yet... I will know if it's good once I use it.