Customer Ratings & Reviews

Definitely recommend to buy the Protection! Worth every penny. My laptop was damaged and all I had to do was pick out a replacement. Of course I had to go through the process of them “trying” to fix it first - and even that would have cost extra without the plan. I always buy the protection plan on high priced items. It’s the main reason I shop Best Buy!

Highly recommend using Geek Squad. Over the years I have had a couple of incidents where I was not able to resolve an issue. Geek Squad was a le to resolve the issues in all cases but one via the internet. Tge one where I had to take the computer in was resolved quickly and I have had no issues since.

I am so happy i purchased this. I accidently spilled some water on my laptop and ruined the mother board. This warranty covered 100% of the repair. Needless to say, i will not be drinking water near my laptop again. Do yourself a favor and buy this additional protection .It saved me almost $400

Great insurance just in case our product need fixing

Haven’t had to use this yet but I’m glad I purchased this one year protection plan. Now I know my computer has protection for anything that could happen

They have never let me down. When my computer's screen shattered they got it all taken care of and sent out the same day. I was then givin a bestbuy card with the same amount I paid for it,to get a new one. They also have never let me down when I needed my phone fixed. Highly recommend and will continue to use them.

Anything that comes in handy like the 3 year guilt free protection for massive purchases like the laptop was an amazing deal that delivered and even though i did not get to use it the return on it was guaranteed for my money back which makes it even better for accidental purchases.

Used geek squad for all my devices They are knowledgeable about your and easy to use

I have two little kids who like to touch my computer. With it being touch screen, the two year protection plan seemed essential and it covers so much!

You know you can never go wrong with getting geek squad as your back up! Best tech!!

i am excited to have been able to purchase the geek squad protection as i broke my last item and didnt see the need. I am happy that i was offered the opportunity and was told all the support that i can obtain with my purchase.

I went in twice with a problem with my laptop. Both times the “geeks” took the time to answer my questions, explain to me and did not make me feel stupid. I really appreciated their help.

Its a good product to add to any device you purchase

My daughter's laptop was accidentally damaged. Since Geek Squad could not repair it, they refunded the original purchase price. That, in turn, allowed me to purchase another laptop for my daughter.

The squad was very prompt at helping me with my laptop repair issue. and the insurance was very prompted at replacing my laptop or posting the cost of my laptop back on my card. I just chose to replace my laptop. So I was able to leave the store the same day with the replacement. good job Geek Squad.

Haven't had to use it yet so not much other to say then it's a good way to protect your devices should something happen. Just anticipate having to replace the entire device as opposed to recovering anything. So try to keep important things on a hard drive external hard drive.

Verificaron mi Laptop anterior y me instalaron mi Microsoft a la nueva

Good service for a good price . All ways good to have protection for your assets.

I showed up 45 minutes early and they offered to look at my laptop on the spot. It was an easy fix, but would of taken me way longer to do all the steps correctly. The guy was friendly and had a fine sense of humor, so refreshing! Laughter is awesome stress reliever.

The Greek Squad is ready to help and very friendly. They will do their best to make the customer happy and will replace the item if that is your request. On items like computers, laptops, and gaming headphones (especially when buying as a gift), the protection gives you piece of mind. Well worth the investment!