Customer Ratings & Reviews

Great excellent service. Always willing to answer questions.

its amazing for unexpected accidents and giving our money worth by replacing it with a working one so we can continue with our work on the laptop

bought a laptop with geek squad protection and was facing issues with the laptop. They replaced it in days. Thanks

Agents were so helpful and professional. Would definitely use service again.

I would not buy a new lap top with out this service. You never know what can happen. Lap tops are not inexpensive so this is good to have.

It is the peace of mind for me! I have not needed to use the service, but when it is time, I know that Best Buy can quickly address my concerns.

Hopping for the best. It gives me a little comfort.

We have used the warranty and Geek Squad on almost all products my kids use and never been disappointed. Easy. Quick. Helpful. Saves money in the long run with kids.

We have used the warranty and Geek Squad on almost all products my kids use and never been disappointed. Easy. Quick. Helpful. Saves money in the long run with kids.

This agent always help my when I have questions or issues

Very helpful and courtesy. Thank you all for everything.

My brand new Dell Inspiron 15 7000 2-n-1 crashed 30 days after purchase. I took the laptop back and was able to get a brand new one. I’ve had no problems.

We haven't had to utilize this yet, but I felt it was much needed and a good value for my son's new laptop and going away to college.

Always good to have the geek squad protection. Each time i have had to use it, it was easy and helpful

I have not had the opportunity to use this item, but I have used the Geek Squad in the past and have always found it to be a good purchase.

Always awesome service. They were ready for me at the slotted appt. time.

I renewed my 3-year contract for Geek Squad service as I find it enormously satisfying to have the Geeks around if/when I have any computer issues.

This was a life saver, when I had any issues with my Laptop I took it to the Geek Squad and they took care of the problem.

I honestly haven't had to use it yet, but believe me I will.

I am not a techie and my son managed to remove himself as admin on his account . We tried online stuff but couldn't get the online people to understand our problem. I remembered about the geek squad and took it in. Problem solved! Very helpful and courteous!