Customer Ratings & Reviews

Excellent for my online lessons! Easy to start and use.

I bought the GS service b/c I purchased a laptop. I appreciate making appointments online; though at times, there still is a wait in a queue at the store. Nonetheless, when it is my turn the techs are focused on me and my item. I find the GS knowledgable; they have helped me when most panicked.

Should have opted for longer plan. My laptop fried almost exactly a year into having it and geek squad sent it off for repair and had it back to me before my finals were due!

I have had good luck with Geek Squad Protection plans. For me it is a MUST because I don't have to worry about anything happening.

Extremely helpful, the guy that helped me was very nice. Completely understood where I was coming from and broke everything down for me so I could understand. I’m not very tech so I really appreciated it.

I am so glad I bought this coverage. The other day there was an incident involving a cat and a glass of beer. I was hoping that letting my laptop dry for a few days would be enough, but it wasn't. I'll be heading to my local store shortly to get my new laptop repaired.

Geek squad was there to assist me with repair order when I dropped my Samsung notebook and the display and was no longer operable.

Great service all the time,I used the service before and it is good

It’s been a wonderful protection program and every time I’ve had a problem, I’ve been able to get my laptop fixed

It’s a relief to have a coverage plan for my laptop! I’m always in a rush, especially with kids. Thank you Geek Squad for offering this along my laptop purchase!

2 times my son has broken his laptop. The 1st time they gave me my money back right away to make a new purchse since the moel was not available for replacement. The 2nd time they replaced the screen no questions asked. It took about 3 weeks to get it back but it's the crazy holiday season and my kid needed the time without it to learn to take better care of his electronics. Overall, happy mom here!

Great customer service helped answer question explained difference between each laptop i was lookimg at and gave me great information to make my decisions easy

Okay, let's face it, some protection plans are better than others .... Best Buy's 3-Year Accidental Geek Squad Protection Plan is the best. How do I know? With nine children and fifteen grandchildren, electronics get dropped, cracked, wet, and taken by small children and momentarily used as toys. The "no hassle, no haggle" service has been my experience ... no matter what Best Buy Store I go to! If repair versus replacement can be done, the turnaround time has been faster than expected and the work has been thorough ... my items are returned is like new condition.

Great price on the 2 year warranty i could not pass it up. Now i have piece of mind on the computer.

Great service. I dont have any problems whenever i reach out to the squad.

Love Geek Squad. Used to keep up with technology. Arrrgh. Not anymore because the awesome Geek Squad is able to handle Arrrgh so much better.

Always useful for unexpected damage or repair. Much needed

Geek Squad is the best! They can help out with anything you might need help with!!!

Great service. There is always a store near. Thecservices you gave us are helpfull.

I haven't had to use it yet, but it gives me peace of mind which is well worth the cost.