Customer Ratings & Reviews

glad I got it, I did not realize it covered spills, drops ect. Ignore my last review,

I wish that I had more time for this replacement on my laptop but it's great investing and your purchases

I would always recommend getting a protection plan on anything expensive just in case something does go wrong. Geek squad is there to help

I never purchase an item with Geek Squad and wouldnt have it any other way.

I wouldn't buy a computer without the warranty so much can go wrong today with computers. With the warranty, they don't hesitate to repair it.

If something breaks, they likely won't be able to fix it, but they'll refund you your purchase price. Great value

I purchased this when I purchased my laptop thinking I was covered if I needed assistance with anything. Boy was I wrong. I purchased dual screens to connect to the laptop and kept getting a "no power" message. I took the dual monitors and the laptop in to get assistance just to make sure it wasn't the laptop which I JUST purchased from them and was told I had to pay $40.00 for them to help me. Long story short, I was told that what I paid for only covered things such as the laptop not working, damaged etc. and even then, if it had to be sent out, it could take weeks to get it back. The technician still tried to help but his attitude said he didn't want to. Then he suggested that I purchase a power block with at least 40 watts, I purchased a power block at 60 watts and still have no resolution. I'm considering cancelling, it's just not worth it if I can't get simple assistance.

Wonderful service i highly recommend Best Buy Geek Squad to anyone !

I haven't had to use it and I hope I don't. I added this protection because I have kids and you never know what they will do. I also tend to have some bad luck every now and then. Better safe than sorry!

I have been renewing year after year for a reason. Offers excellent security and peace of mind.

I’m normally would not let geeks into my house. I make exceptions for the geek squad because they are the best.

I love geek squad and trust them completely. Thank you.

My child dropped the laptop one week into purchase and it cracked beyond repair. Got full store credit back!

Works great for my sons gaming, he said he loves that it

I love all Best Buy products, however this one is so nice to have

Great service for sure. Always nice to have when available for sure.

Hope I don't need it but great to have and have used before with other products!

I got this to protect my daughters laptop . She is in college so ya never know . It’s best to be safe

Great in case of something goes wrong. Nee to have old computer cleaned so took it in and had it done.

It’s hard to review this because I’ve never had to use it but the peace of mind is good