Customer Ratings & Reviews

Absolutely a must for kids chrome books, kids drop, spill, and do unknown things to electronics....

Get a contract for all the things that can go wrong and their response to the breakdown and when they will or cannot repair what steps to take!

We love it we always use it we will never not get a plan from Best Buy

I've used this a few times with my daughter's laptop and I've never been disappointed. Easy in, easy out.

This plan is good to have if you have a small business or even multiple devices for home. You need to buy it!

Gotta get it for my laptop knowing how things previously went with my 4 year old laptop.

Didn’t go wrong with this purchase just what she needed Ace the price was great

Peace of mind. I hope i never need it but if i do im happy its there. Decent price

Great product one of the best easy access and ability to share

Normally expecting better than average quality from Asus, it seems laptops are the exception. As a previous owner of a fairly large computer company I sold many Asus products and they sold for a premium due to the quality in workmanship and manufacture consistency. This open box Asus Q524auk has been constant problems from the moment I took it out of the box. All ports on the left side never have worked- 2 USB, Card reader, audio. The so called USB type C is just a USB 3.0 in type C port shape. Also it is a poor design and absolutely will not hold a USB type-c connector. Of the 2 USB 3.0 ports on the Right side, only one maintans a sustaned connection and runs at full 3.0 speeds. The other 3.0 port power cycles every 3-6 min and rarely connects at 3.0 speeds. The backlit keyboard has gotten dimmer and dimmer to where 75% of the keys are hardly illuminated. The BIOS resets to factory default about every 4th time it gets restarted. On mine (open box) the bottom panel fell off right away and three ribbon cables and two pieces of broken cable connectors that had been soldered to the Motherboard fell out, as well.only one screw was holding the battery in place. I bought it in January 2018 and as of March, it had quit working completely.

Love the Geek Squad protection. I have used it many times and will not buy a product without it.

Geek Squad service is always worth purchasing. They always fix my issues without any questions.

I think this is great. Everything's covered, including my dog using it for a chew toy.

Search for a review because I have not had to use my protection plan but hopefully when the time comes they will pull through for me

The Geek Squad has been very helpful when dealing with my disfunctional laptop. I really appreciated their prompt and friendly help.

Absolutely needed this. I’m accident prone and ended up using it.

Have not had to use the service, but feel comfortable that any problem will be handled in-store.

I always buy the protection plan because you never know what can happen.

My son cracked his new laptop screen and the geek squad texts fixed it no questions asked. Superb service.

Haven't had to use it, but good to know it is there just in case