Customer Ratings & Reviews

Fortunately my son hasn’t had to use the geek squad for this laptop. Rather be safe than sorry for not adding this extra warranty!

Definitely worth the money in case anything ever goes wrong.

I sent my device in twice to get repaired but both times they only did a partial job of fixing my computer. The first time I needed my computer back since I didn’t have time to send it back in again after waiting 6 weeks to get it back since I needed it for my work and studies but the problem was that after having the keyboard replaced the D key on the new keyboard popped out within less than a month but I was not going to send it back to get repaired for that long with the other issue since I urgently needed my computer in whatever shape or form it was in. The second time I sent it in to fix the keyboard issue along with the previous issue but when I received it back after 2 weeks they fixed only the keyboard issue even though I specifically mentioned that they forgot to do it the time before. I asked them to send it back in due to a partial repair despite needing my computer since I’d rather not have to come back a third time for the same issue they missed twice and have currently waited 20 days since the last update on the current status of my computer. Hopefully they’ll either successfully repair the issue or find some other way to resolve this ongoing incident.

Always invest in the Geek Squad Protection. Things do happen, periodically that are beyond our control. I bought this protection on a laptop that my teenage daughter uses... and it has paid for itself. The Geek Squad folks are extremely knowledgeable, friendly, and do their best to help.

Always worth the $. Great service and help for even the most fickle technology.

For any expensive laptop, this is worth the money because it protects against anything almost.

I just recommended that, thank for this one exactly geek squad protection plan protect my computer when that are broken in a car accident they take the computer and they bring me the computer completely working and new

Thankfully this extra warranty was/is available for Chromebooks & laptops for children who are doing their schoolwork from home occasionally & won’t have to bring a school Chromebook home (too small, responsible for replacing if broken, etc). Accidental damage protection is a must for anything I order due to multiple children fighting over everything & ADHD senses ending up breaking too many things. Luckily this covers accidental damage & spills!

they restarted my computer and did a few updates and that helped with my problem

Agents installed our new trash compactor and it fit into previous space provided in our cabinet. They also removed the old trash compactor and loaded it on their truck for us. Agent came out prior to measure space and looked at items that may fit in the area. Extremely helpful. This also provides for warranty on items purchased.

I find this service to be a life saver everytime I get in a jam. Mostly use the online service to solve my problems. I have not found them unable to help me. The only problem is when I try to use the store now that we have Covid-19 issues. No it is not cheap but it keeps me from running to some store and leaving the computer to be picked up later. So I am keeping it in place unless I reduce myself to one new computer under warrenty and if I buy it at Best Buy at Christmas I get free Geek Squad service, or that is what it was two years ago.

Its a good warrantty beats the other companies hands down

Geek Squad is awesome and really helped me out after I dropped my laptop and it needed a repair. The service agent was so great and helped me with no issue. My laptop was repaired and returned to me in no time. I am so glad that I paid for this service. No regrets at all!

1 year protection plan is great. If i would have any problems with my laptop bring it in and they'll fix it

I was so happy with "Greek SQUAD" services when I had a problem with my computer.

Geek squad is the best, both at the store and home visit. When my issue could not be resolved at the store, they did an in-home visit and resolved the issue in less than an hour. So grateful I got this protection! They don't mind how many times you reach out for their assistance they are always glad to help.

I've always purchased the Geek Squad Protection Plan for any and all of my products in which I buy from Best Buy. In the long run you will save money if your product has to be replaced if you spill something on it or accidentally, drop your purchased items and break it. You can have your merchandise replaced without paying anything. My 1-Year Protection Plan has definitely saved me money in the long run. Think twice before, walking out the store without FIRST purchasing your 1-Year Protection Plan. Take it from me its worth having.

I've always purchased the Geek Squad Protection Plan for any and all of my products in which I buy from Best Buy. In the long run you will save money if your product has to be replaced if you spill something on it or accidentally, drop your purchased items and break it. You can have your merchandise replaced without paying anything. My 3-Year Protection Plan has definitely saved me money in the long run. Think twice before, walking out the store without FIRST purchasing your 3-Year Protection Plan. Take it from me its worth having.

I've always purchased the Geek Squad Protection Plan for any and all of my products in which I buy from Best Buy. In the long run you will save money if your product has to be replaced if you spill something on it or accidentally, drop your purchased items and break it. You can have your merchandise replaced without paying anything. My 2-Year Protection Plan has definitely saved me money in the long run. Think twice before, walking out the store without FIRST purchasing your 2-Year Protection Plan. Take it from me its worth having.

Got it for the “just in case” Hope I never need it but I will be taken care of if I do need it.