Customer Ratings & Reviews

This has saved me on other computers. Protect plans are good to have.

Have always had a fantastic job with Geek squad, Super impressed with how knowledgeable they are on basic stuff. Actually pretty impressed on l i'm helpful they've been for more complicated stuff as well. Very impressed with the fact that when they don't know an answer they don't send you away they help you find a solution.

Great insurance against accidental breakage. I have been able to get a new computer for a much-reduced price when my computer had unrepairable damage. I was exceedingly please to have this protection. It costs a little more when purchasing the computer, but it proved to be a life-saver when the computer was damaged beyonf repair and I got a new computer almost free.

Great service! I had just bought a new device and within a bought a week of use it stopped working. apart from some confusion in communication at one point, the service was great. My computer was returned and was working again with no issues. All the personnel that I interacted with were friendly, knowledgable and helpful.

Worth every penny. Having a student, you know accidents are going to happen. Great product and service.

No chance to use it. But it is for my daughter’s Chromebook. Usually it is easy to use if any problems with electronic products from Bestbuy. No worries if need repair.

What’s not to love about the Geek Squad protection??? I get all of my electronics, TV’s, laptops, monitors, etc., all from Best Buy because of this. They really look out for their customers. And there is no receipt to hold on to and pray it does not fade out before the warranty is up. Add in the option of mounting TV’s, just another plus! Thank you Best Buy!

I have always loved geek squad services for several years. This is why I just keep purchasing it there quick in resolving issues. I don’t feel judged when I need something fixed or replaced or repaired. They always do it with helpful advice, and I’ve never had an issue. They haven’t been able to solve.

I always purchased the warranty for any laptop I purchase. I usually need to use it at least once. This time the touch screen on my computer stopped working and I was able to bring it to Geek Squad and they shipped it off and the screen was replaced free of charge. The downside is that I found it surprising that Geek Squad could not do a screen replacement in the store and would need to ship it off and I would havento wait 5-6 weeks (supposedly due to COVID) to get my laptop back.

For the most part it's a quality product, although sometimes the speed is less than expected

Love Geek squad. They have always treated me extremely well. They might not be perfect but overall they’ve been perfect enough for me to forget any small imperfect moments. Nobodies perfect but I feel confident and secure with there services.

Just purchased with our new laptop from Bestbuy. Nice to know we have protection beyond the manufacturer.

Had a problem with my new laptop. I took the laptop in. The tech explained I had shut down during an update and it could not complete the operation causing the unit to not turn on properly. The update was running in the background, and I was unaware the update was running. had only had the laptop for a few hours when this happened. They scheduled a Tech Appointment immediately. the appointment only took a few minutes, was totally painless. And the Tech resolved my problem right there.

They worked very quickly to replace my laptop charger.

Definetly needed! It will cover the cost if this device accidentally drops!

Have not had to use it yet but use them in the past. Always helpful and very knowledgeable when I need them. Have this again for another purchase review will be the same every time. They are great.

I love Geek squad they’re very talented and knowledgeable employees. I’ve been thinking about upgrading my memory storage on my laptop and bringing it to them. Also gives me a lot of peace of mind knowing they can help me out with any issue I have if I need them.

Every kid in school has to have one. This was an inexpensive option and gets the job done. Im sure we will be buying more since they break easily. But that's all of them. If you want an inexpensive but functional chromebook try this one.

Good to know my items are protected incase something happens

Bought for 7 year old grandson so why i hope we never need to use warrenty,halpy we have ut