Customer Ratings & Reviews

It was good but it expired and that's when I needed it.

Geek squad answered all my questions very nice ppl

So far have not JR to use the coverage, but for the price it seems like it will be well worth it.

its a good protection to have it provides answer with your laptop and reliable services

Love geek squad protection. Have it on laptop and they are helpful with problems.

Great tv Great sound Geek squad installed my tv quickly

Definitely needed this protection for my office staff.

They are very helpful in making sure you are satisfied

This is a must when to sma student in college. You never know what can happen.

I have never had a bad experience. I highly recommend getting this protection.

Geek squad is worth it to not have to worry if something happens to my purchase.

Great buy very satisfied with product no complaints

This protection is needed if you have to replace something

Got this with my computer but I haven’t had to use it.

They provide great service and explain the process of what needs to be done.

Title says it all. I turned in my laptop for a quarterly check up on December 3rd, 2020 at which point the realized that my warranty would cover the battery and motherboard. It is now December 28th, 2020, and that the last update from Best Buy says that it has been assigned to an agent over 5 days ago. I completely understand that due to the holidays and the coronavirus that services may be delayed, but the Geek Squad member at the Smyrna, GA location said I should have it within two weeks. If you want service which does NOT inform you of the status of the repair or provide any timeline and agenda in getting your device repaired, look no further than your very own Geek Squad. I have called Geek Squad’s customer service line to investigate this, but all the individual could say was that it was assigned to an agent. I use this laptop for work reasons, and I have been using someone else’s for the time being. The lack of communication from Geek Squad and the absence of my laptop has affected my work performance, and to say that I am frustrated about this service is an understatement. If I knew that it would take over a month to repair with exceptional lack of communication, I would’ve risked the longevity of the parts and paid the manufacturer of my computer for the repairs. Terrible service, and the Geek Squad team HAS to do a better job on this.

Bought this for my surface hope I never need to use it

It works. its perfect. stop thinking. just buy it!

It works. its perfect. stop thinking. just buy it!

It works. its perfect. stop thinking. just buy it!