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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 12002 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 497 Showing 9,921-9,940 of 12,002 reviews
  • Rated 5 out of 5 stars

    PERFECT GEEK SQUAD PROTECTION

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I APPLIED FOR THIS BECAUSE OF WHAT THE PLAN OFFERS

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have protection............................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad has always been helpful for me, worth to buy this protection.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Highway robbery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need a zero star. So this protection will not cover issues related to inaccessible BIOS. I have a 3month old faulty ASUS laptop that would only display the logo on power up and this plan does not cover that. Geek squad claims its a software issue and requires $100 to diagnose the issue and potentially another $250 payment to fix whatever they find. Buy this plan at your own risk!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Warranty & repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initial purchase to ensure quality support and insurance for future support to the device. Currently, no major concerns.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I needed this with grandkids around

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have just purchased this so no experience as yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great idea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They do amazing work and are very helpful when you need assistance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is agreat protection plan, if anything happens you are 100% protected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don't leave without it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my experience this protection is worth the extra money spent for it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good for entry to gaming.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent laptop overall. The headphone jack is only output and there's no thunderbolt connection but as long as it's plugged in to wall power it runs my most intense games smoother than my slightly older desktop PC.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Havent had the need to use it yet. Went into store about my printer and got no help!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    handy dandy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this definitely comes in handy any issues arise and help is a connect away

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for any device and overall coverage

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it haven't needed to use it yet. Peace of mind purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 year protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t used it yet, but will soon. My computer is moving very slow.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best service ever.... I was very impressed. Thank you

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Depends on Who You Interact With

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had both good and bad experiences with the Geek Squad. The level of service you receive greatly depends on getting connected to the right person on the phone or with the right agent in person. The good ones are very good and very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I’ve never had to use it

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve never had to use geek squad but I’m glad I have it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my geek squad protection, never know when you may

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superior

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love having my own Geeks to help when I have a laptop malfunction!

    I would recommend this to a friend