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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11956 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 535 Showing 10,681-10,700 of 11,956 reviews
  • Rated 4 out of 5 stars

    GREAT LAPTOP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IT IS A GREAT LAPTOP 360 HP .IWILL RECOMMEND THIS TO EVERYONE

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy Customer Service is Lousy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy customer service is lousy!! You can't speak to anyone at the store, it routes you to another country. No two people tell you the same story. I was concerned about the return policy and the customer rep. told me that I had a year to return the product for any reason. I was like WOW really? This doesn't sound right. Can you show me in my contract where it states that this is the case? She hung up on me. Called again and got someone different who couldn't even answer my questions. Totally clueless:(

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Awsome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for peace of mind. They help you with anything!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good first time start

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With a newer model of laptop, protection is required.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad we bought the Greek squad it's good peace of mind.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    no accidents yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't used it because i haven't had an accident yet.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth purchasing, even if it was just for peace of mind.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent way to protect your device for a good price

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Need Extra Assurance?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get the extra protection. It is worth every penny.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had a problem and the geek squads took care of it quickly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A little expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The terms and conditions seem fair. Let’s see in time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great and personal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, no problems. Someone is always there to help

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    covers the computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the service coverage is for my open box laptop computer

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    My geek squad protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to understand what is covered in my protection plan and hard to be able to get my product to store as I have no transportation

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    To slow for my needs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not enough space or speed good computer for a kid I should have bought a different one for my needs

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed it for school and it pretty much worked only for that.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very helpful. Got my computer working again.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Knoxville Geek Squad needs retrained in Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knoxville geek squad were rude when it came to exchanging a laptop that wasn't functioning properly

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    N/A

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad i called for some assistance in why the laptop would not let download certain things the geek representative ended getting frustrated with me and hung up because I asked to speak with a supervisor. I had to call back and described my issue all over to a new geek representative and finally got the help i needed. Some of the geek squad can be very rude. 50/50 for recommendations to use geek just depends who you get on the line

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad helped me choose the best for my needs

    I would recommend this to a friend