Customer Ratings & Reviews

A little expensive, but necessary as electronics don't seem to last.

I have not had to use the Geek Squad or the protection yet so I can't really speak on this. But I have not had an issue with my purchase so I guess that is a good thing.

I got this just in case I have any problems I cannot figure out myself.

I got this just in case I have any problems I cannot figure out myself.

I find that for the most part having an extended warranty is a good thing. You pay extra upfront but in the long run it saves you money on repairs. If they need to send it out it takes forever to get it back sometimes, that the drawback.

Haven't used the service yet, will update the review once I do.

I purchased the extra protection to go with my son's new computer. Thankfully, we did not need to utilize the service. It was comforting to know if something should go wrong, we had a back up plan.

Horrible!!!!!! I never opened until it was too late to return and when I did it wouldn’t keep a charge’ I then took it back to BEST BUY and they made like the battery was good’ I then decided to use it and plugged it in to charge once again cause even when it’s completely off the battery doesn’t keep charge! This time I plugged it in for almost 5 hrs and it never charged up! I hate that I brought it from Best Buy I always had trouble out of their laptops but I listened to my Nephew and brought it and I regret it!!!!

Geek Squad coverage is completely worth it to protect your devices. On this purchase, however, I returned the device and can’t figure out how to get a refund on the protection.

Geek Squad always tries to help with any problems, but it is a little tuff communicating what is needed with this crazy “year of the virus”.

My laptop isn’t covered because the CPU that the manufacturer installed isn’t installed correctly. I have no idea how to do it. I need a working laptop

Dropped computer on power button and didnt want to start anymore. Dropped off computer on 5/30 and was told it would take around 2 weeks to repair. On the tracking status is showed computer did not get to repair center until 6/11 where the part was ordered. Computer needed an agent to be assigned for repair on 6/13. And no status since then. No idea when I will get it back. Good thing I dont need it for work or otherwise I would be way more frustrated.

I hadI have very specific with Cheeks for Art in the pan how when my son was ready to use his issue with his warranty want to hear the fire so I never got a chance he would probably be for

I used GS before on my laptop to get repairs done to the screen. When I received my laptop I noticed the speakers(HarmonKardon) weren't no where near comparable then when I sent them out.

So far so good, will need to wait a few more years to see if this service is worth it. One possible issue is that the will have your computer for a few weeks while they repair it

Good for the price screen could be a little bigger overall good value for price

Was bery friendly amd explained everything clearly. However i had 2 pay a 1 time fee of 199$because they said it was a software issue. Which is NOT covered under 3 yr protection plan

Don’t use geek squad much but I hope they are dependable ! See them driving all the time

Haven’t had to use them yet so I can’t give a review right now. We used them in the past but wasn’t really happy with the outcome & don’t feel it was helpful.

Not too sure yet how i feel about purchasing this protection plan. I do have rest of mind knowing that my equipment is protected but I hope it's worth the 300 i spent on two years.