Customer Ratings & Reviews

The Geek Squad is on top of thier game. I broke the screen on my new HP ENVY and brought it in to the fellows on the Squad. The guy was friendly and understanding. He got the paperwork done quickly and got me taken care of in a timely fashion. I have no trouble tracking the progress of the status of the repair. I totally satisfied with the whole the process. Thank you Geek Squad!!! GO GEEK SQUAD!! Y'ALL RULE GEEKLAND!!

If you do not purchase Geek Squad service, you are shooting yourself in the foot. There is no better protection for your device(s) than this service. It is well worth the cost. Do yourself a favor and get this service; unless you don't care about your devices breaking or paying for any issues that come up.

Comforting knowing there is always a solution for any computer problem

Haven't needed yet but they were helpful when i decided to add plan after i left store. Not computer savvy so knowing i can call anytime is a blessing.

I owned many Surface products before landing onto Surface Book2. I have taken 14 days time to decide upon Geek Squad support as I have researched on Microsoft Complete and Geek Squad, while Microsoft gives you 45 days of time to decide upon over Best Buy's 14 days policy, I found the support adds one more year at Best Buy for the same price as Microsoft gives only 2 years, while Best Buy extends one more year of coverage. Also, you could take back if there is any accidental damage. This is great.

This protection plan really helped me feel like I was fully set for any situation my device goes through instead of feeling that panic when I realize my laptop is a little too close to that ledge of the table.

I was given valuable advice from the guys at Geek Squad prior to my decision to make a purchase of an HP Laptop. They are knowledgeable and answered all my questions, no matter how complicated or simple they were.

I haven't used this service yet and am confused about what it covers. I thought it would also help me get consultation and troubleshooting from the Geek Squad, but now I think that service is extra. All their coverages are very confusing to me and not as easy to access answers to as I thought. I gave it a "Good" because the price for the coverage of the computer itself seems reasonable compared to the other computer chain I just shopped at and returned the computer to.

Its always a great buy, my screen got busted and best buy geek squad took care of it and in only 6 days my laptop was as good as new, love this accidental plan warranty, you guys are the best!!!

Hopefullu dont ever need to use but serves purpose if need go

1-Year Accidental Geek Squad Protection Who wouldn't want protection on such a great laptop. Only makes sense to buy it.

We've purchased these plans for a couple of laptops (used for kid's college). Also, for some home appliances. The plans are well worth it. Our local Geek Squad reps have been pretty responsive any time we've had issues. It seems stuff doesn't hold up as well as it used to, so we've gotten our money's worth from these plans.

Agents were able to explain the protection plan to me as to how it will work. That if I lose my receipt, I can use my phone number to look up the plan.

I had to hv my computer looked at and they were prompt getting it back to me.

I buy all my electronics from Best Buy and always add the Geek Squad services. They are well worth it and have paid for themselves, over products that I have purchased in the past.

I have had excellent experience with the Geek Squad any time I had interacted with them. Their knowledge and expertise are second to none while the friendly Customer Service is absolutely amazing.

AMAZING CUSTOMER SERVICE and the service the give is great

Works Great, does what we got it for, and my daughter loves it

Always protect your technology with the help of the Geek Squad!

Easily obtained when in store, employees were more than happy to help, easily added to account, now insured!