Customer Ratings & Reviews

This plan doesn’t cover didly squat! I literally made a recent purchased an HP laptop and figured that I would be covered for software/hardware unforeseen warehouse issues. I made the purchase 9/6/21 for classes. I literally downloaded zoom and windows and the microphone is faulty after multiple updates. Following bringing the device in store I was told I would have to pay an additional $200+ to fix a possible software issue that may require a hard reset which may/may not work. Really!?! I just purchased this device, paid for a warranty and y’all want more money? What in the world is the so-called warranty for. That said, this is the 3rd computer I’ve purchased from BB Clw, other 2 devices no issues. No manager support or customer loyalty. Warranty is as good as monopoly money.

I purchased this just to make sure but I feel like I did not needed since I never got to use it and it was just money invested in something else that I didn’t need

While I never had any issues during my first year as a GeekSquad customer I expected to be able to renew the service. Unfortunately I was not and now may have to pay out of pocket for technical issues with the computer I bought the service plan for in the first place.

This pc desktop has multiple features to use as a pc desktop, tabletlet and touch screen.

My geek squad service was good. The people were very friendly and helpful.

This is great service and great to at least have for unexpected it situations. So far I have no issues or encountered bad experience yet.

Good service, the only downside is that we have to send the computer back to the repair facility - 3 weeks without it

Just didn’t need it as much as I thought I would and they could repair my MacBook

I honestly should’ve known better not to but this protection for my laptop. If you take care of your electronics and know that you won’t break it in any accidental way, don’t let them convince you with their whole “better safe that sorry” talk. If you’re worried about any long term defects down the road, register the manufacturer warranty. Only buy it if you know you are prone to breaking your electronics and don’t take proper care of it at all.

The GEEK Squad was not very helpful in helping me reconnect my HP laptop with my HP printer. The first person could not help, and they connected me to someone else. Even though I purchased the protection they wanted to charge Another $39,00 to help me connect.

It is a good option for a basic laptop. Good starter laptop

I bought 3 chromebooks and 3 warrantys on line in November. We live in a remote area and the closest best buy is 3 hours away. One of the hinges broke on the chromebook and I was told the only way it could be fixed is if I bring it to the store. I bought it online because I do not live near a store. So basically I bought 3 warrantys totalling a little over 130 dollars and they do me no good unless I drive 6 hours round trip to drop of the chrome book. Biggest joke ever will never shop best buy again.

Kind of irritated I bought two years of this protection when ASUS provides damage and spill protection free for the first year.

I purchased this protection for my Dell laptop purchase. I used it last year when my trackpad failed. They fixed one problem but created another problem when I could not cut & pace. I had to use this service again. Point being. They should check their work before returning the device as fixed.

They are good at trying to figure out and fix things. I bought the wrong thing, but have used it several times and feel good value for price.

Bought this along with my $1600 surfacebook. Up front Best Buy will bend over backwards and promise you everything with this protection plan but when it comes to actually getting help they give you attitude, a hard time, and makes it seem like they don’t have time to help you. It’s like you have to beg for their time as if you didn’t just pay $200+ for the protection plan. NOT WORTH IT

They did a good job with mounting my tv however when it came to my computers repairs they always find a way to not do anything to help or up charge you.

According to other geek squad guys, it doesn’t cover what the one that sold it to us said. So I wouldn’t recommend it, based on that.

According to other geek squad guys, it doesn’t cover what the one that sold it to us said. So I wouldn’t recommend it, based on that.

Although I didn’t use the geek squad service l, it can be beneficial to those that run into technical problems often.