Customer Ratings & Reviews

Only time will tell. Have nit had to use this yet. Will update when I know more.

Best protection plans in the market best buy always aim to keep their costumers happy

Rating a 3 star bcz we havent had to use it yet, but the protection is there when we do.

Bought this not knowing what to expect with the computer... have not had to use it yet, thus why I rate it a three... haven't used it yet.

i should stop buying these because i never use them or forget i have it. but i keep buying them.

i should stop buying these because i never use them or forget i have it. but i keep buying them.

i should stop buying these because i never use them or forget i have it. but i keep buying them.

Really can give a review on them never use Geek Squad for my computer.

It was ok but not perfect. Had to replace computer. Not completely covered.

It took 2. 5 months for them to determine my device couldnt be fixed. Sent it in the middle of August and didn't hear much until early November. I was initially quoted 3 weeks due to covid. Only get this if you can afford to wait.

Plan is useful only if you have any repairs. I had a bad experience with the Geek squad technical team for one of my repairs.

Horrible information. I spent over an hour in store with someone asking about all the coverages. I spent over 1000 on a laptop, got the all the Microsoft coverage and then purchased this plan. I was told I was getting the plan that covered everything to include up to ten additional items if I needed to use geek squads for that. Well I made an appt with geek squad today went in and was told that is not the plan I have. I spent a lot of money for people who are supposed to know there job to tell me the incorrect information and sell me the wrong coverage. So I can’t speak for if they can actually fix anything. As of for customer service with employees being knowledgeable and giving correct information beat buy needs to do A LOT better.

It's hard to say anything good or bad about this since I haven't used my geek squad protection

In this situation couldn't fix my Chromebook that I purchased the service for without paying for more updates that cost more than the original order.. Usually I'd give Geek Squad a 5 star review, I guess it was just circumstances.

Feels like a waste of money, grandchildren can troubleshoot. Never used geek sqad

I bought this when I purchased my laptop. I haven't really needed to use it.

My credit card was just charged for $69.99 for this warranty. I did not give permission to renew or charge my credit card. This is not the first time I've gotten charges from the Geek Squad. I now have to dispute this charge with my credit card company.

decent but overpriced, wouldn't recommend it. Better to go with creditcard warranty

Haven't had to use it yet! I have a peace of mind since I have it if I need to use it.

I returned this so im not sure if I tried using it, I dont remember to be honest.