Customer Ratings & Reviews

We had made a purchase of a previous laptop and bought the protection for that computer. Best investment ever made. The laptops fan was defective. Geek squad sent it out and had it repaired for us in no time. Would definitely recommend the extra purchase

Love these guys, always a breeze when needing something repaired or serviced. Thank you so much geeks!

My spouse is very happy with her new gaming computer. The girl that helped me was very knowledgeable and made sure I was aware of sales and helped me chose the best computer at the best price. I was very pleased. She also explained the benefits of purchasing the extended warranty and hopefully I won't have to use it, but glad I have it in case I need it.

Good laptop it work fine and easy to use and its good to watch my epidodes.

it is perfect every thing good except get in hot at the bottom i don not know only my laptop or all of them do i have to get refund ?

The very existance of the Geek Squad with my history of repairs, etc. made by them is a must for me to acquire a warranty for expensive acquisitions. It brings comfort in knowing that convenience and swiftness, as well as replacements, if necessary, is provided by the entire team no matter the store.

Geek squad protection is totally worth it!! Used it within the first 2 weeks when my screen got a bad crack in it and stopped working... was super convenient and practically fool proof process!

Haven't needed it yet but glad to have it if I do.

Always good to deal with geek squad, never had a problem not resolved!!

I had a spill on my laptop. The warranty fortunately covered the accident and I got my laptop back good as new!

The protection plan is a must have. Never had any issues when needing something fixed.

When you get a computer for a teenager, make sure that you purchase this valuable coverage. Kids sometimes are not protective of the items which they have, not out of malice, but simply out of being a teenage with not enough experience to know how to be protective of valuable assets like a computer. This coverage is a MUST!

Son went off to College as a digital media major. Bought him a highly recommended laptop (per Best Buy employee) did everything they (BB) promised us but died on our son the first year. Burned out fan not repairable. Replaced old laptop with a brand new one. Two years in with new laptop never regretted purchasing the extended Warranty. Thank god I rethought the purchase.

Gives me piece of mind knowing my laptop is covered

I haven’t had to use it but I love the peace of mind of knowing it’s there. I’d recommend this product!

I highly recommend geek squad protection for your products. They will replace it or try to fix it

Bought a protection plan for a laptop . Glad I did , laptop was damaged and they replaced it with a brand new one . Only thing is it is good for one replacement. Bought a one year insurance but it expires when product is replaced .

The protection plans that I have purchased on my 2 computers give me great peace of mind, that IF anything goes wrong, I will get help. I am a college student, and have one computer for school and one Chromebook for home use. I have plans on both. I feel very safe knowing I have help and basically insurance if something were to go wrong on either expensive (to me) devices.

I like the protection and have always gotten for all my purchases at BestBuy. The one year ended and now they do not let you renew the geek squad protection. Sad. It's a great product for the consumer but I guess company loosing bucks so discontinued it. Make sure you ask questions and make sure before purchase. I would still recommend cause its a great plan.

Have you geek squad in the past and had great experiences. They are friendly and knowledgeable.