Customer Ratings & Reviews

Guys where awesome on the geek squad attentive service all in when I needed to do my service on the lap top on general … super duper service!!!

I had to replace my laptop 6 months after purchase. However, once my laptop was replaced, Best Buy canceled my 3 year plan, So, instead of honoring the remaining 2 1/2 years by applying it to the new replacement, if I still wanted coverage, I would have to now purchase the Totaltech plan. So, this means that if I get coverage for the new laptop, then in a 6 month span, I will have now basically purchased TWO plans for ONE laptop. This makes the Geek Squad plan worthless and costly, since the manufacturer's warranty would've covered the cost WITHOUT any additional coverage. Hopefully Best Best can make some adjustments to their replacement policy.

I have used Best Buy Geek service for many years. Every time I have been treated with professional levels of service and my computer problems have been resolved. If you are buying a new computer, I highly recommend that you purchase service from the Geek Squad.

Mojoico was great! He explained in detail how we could fix our computer without it costing an arm and a leg

Have all questions answer great timing and attention and buying for all my items

My son loves the laptop and couldn't be more pleased. He says his performance has greatly improved with the upgraded features.

Bought computer during virtual learning, and there was an issue. Curbside pickup was streamlined and stress free. I need some service on the unit, and was able to easily find the purchase online as soon as I logged in

Very reliable service and a great affordable price . Will definitely use this service again

Always use the warranty, been really helpful, easy

Purchased this to cover my laptop. I broke the one I had previously and used this protection it allowed me to purchase another one covering the cost of a the previous device. I had to cover the price difference of the new device. Very worth getting

1-year accidental geek squad protection has been super valuable working well for me so far. geek squad is the most helpful repair crew

Must have product when you get with your laptop on Bestbuy

If you have teen boys, this produced is a must to have. Hassel free replacement. We have two controllers replace with no questions asked and they always have your information on file unlike Walmart accidental protection.

Having the kind of protection this plan offers is great insurance following the purchase of a high priced delicate piece of technology such as a computer or laptop or tablet. We have not yet had to use the plan, but when we do it is a good feeling to know we are covered.

Thank goodness for this protection plan. My Laptop just stop working and the Geek Squad got it working again and I didn't pay for any of the replacement parts. You never know when you are going to need the plan. So thankful I had it.

Helped me when I couldn’t figure out the issue on my laptop. Easy to set up and bring in for assistance.

The team are so nice and know so much, cleared up my issue after 15 minutes of being there

I love having that piece of mine, that no matter what I can have. The geek squad on my side.

ALWAYS get the GEEK SQUAD Protection!!! And if you haven't had an interaction with the Geek Squad before I'm here to tell you that they're not really Geeky at all...They're just like you and I but much SMARTER w/ELECTRONICS than us....

Geek squad is a great company with very knowledgeable employees! Would recommend!