Customer Ratings & Reviews

Black Tie warranty is the best thing Best Buy ever did I just wanted to shout out a Thank You to Geek Squad because without them this would not be possible keep up the good work ladies a gentleman . Thank you for your protection and service

Lenovo Yoga 7i 15.6. Sturdy laptop with premium construction and chassis. The I7 Evo processor from intel holds up well enough with some data basing and multiple active tabs. Gotta say definitely see a slowdown with any kind of simulators, games. What we all want is a 4K ultra book with a 1tb ssd 16 ram and Ryzen 7 processor with 450+ Nits of brightness. The brightness is mediocre in any kind of sunlight. I have returned this model for the 14 inch edition but it seems to have the same issues with brightness and ram. Lenovo don’t handicap yourself bring back the legion slim 7i and get thinkpad keyboards for all of your student, business and gaming laptops. Not trashing the build however it is not worth $1100 despite the overall build quality and reliability, this laptop has noticeable compromises in hardware and components. -T

These guys are very helpful. Unless you u leave your laptop at home at all times like me , u should definitely opt in for their protection plan. It will save you a lots of runaround in case something happens to your pc

Great help selecting the product. He was very professional help me with everything I need.

Lo eh usado en distintos aparatos y me resuelven pronto, la recomiendo

I was able to get my laptop replaced quickly prior to the corona virus situation got worse. I dropped my laptop less than a week after I purchased it and shattered it and I was covered immediately

Awesome I usually never buy because I'm usually careful with my stuff but it did come in handy when the screen broke

Would recommend... everything is expensive to fix. And yes things always go wrong. Used on my past laptop and if need be will use on this one

They are the best and when it was returned it was like new

I had to bring my daughter's laptop in to get checked out because it kept shutting off on her. The guys at my store checked it out found out that it needed to be sent out to have the battery fixed. It was still under warranty and it saved me quite a bit of money.. well worth the extra warranty.

Can't beat the insurance for a product. I always buy the insurance from bestbuy. The are no questions asked when I need to return/replace or fix a product

got this just for the piece of mind since my last laptop got a crack on the screen and I didn't have this

The accidental geek squad protection is excellent when you are a person that needs to carry your tech everywher. The department offers excellent service and I believe that everyone that invests in technology should include this protection

I have use this warranty several times with other products and it has never let me down. They always take good care of the service and will replace it if they cannot fix it. Used it with my old MacBook and they replaced it without hesitation

I refuse to buy computers or have computers I am responsible for maintained by any other place. Chesapeake Square Geek Squad is an AWESOME group of people. Life happens, pushing the wrong button happens, having critters run across the keyboard happens, the Chesapeake Square Geek Squad has fixed them all

Great warranty protection that must be purchased when you must use your product daily. In tim, something will break.

Very reliable service to your product even if they can't fix the problem your not left in the dark

Geek squad has been a great all around tech service for my family and I. They have been able to solve almost all of my technical problems over the last few years whether it be a simple or a complex task.

Always get the Geek Squad Protection. They are always helpful with any products I have gotten with this protection

Geek squad protection is a service that I am glad best Buy offers. When one of my Sony TV's went on the blink, an agent looked at it and determined that it needed to be replaced. The protection covered it totally.