Customer Ratings & Reviews

glad to know they cover everthing except theft and lost items

Every time we use the geek squad they are very professional.

Yes, they come through and are helpful when you need it

Love having the security that purchasing the Geek Squad protection plan provides

I got this for my son's school Chromebook. His first one broke while in a padded and hardcase/shell just from falling off a desk. We used this service and got a decent amount back towards a new one. Did take over a week to get analysis completed and get my refund, so that was a challenge. It ouke be noce if BestBuy figured out how to speed that up.

I havent had to use this as of now but cant wait to se how it all plays out

have not had to use it, but I am happy that if an accident occurs Geek Squad has you covered.

The agent put Webroot on my cellphone, so I would be able to continue to work.

The extended protection is well worth its weight. I highly recommend buying this extra insurance.

Have not needed to use the warranty yet, got it for piece of mind.

I love Geek Squad! They work seamlessly across all the states and PR, which almost no other insurance companies do

This protection ended up being a blessing. My daughter's laptop screen accidentally cracked within a month of purchase. The whole machine was marked as not fixable and was replaced at the store with no charge. It took a few hours at the store to actually make this happen but with a good result. Only thing questionable is why my 2 year protection was used completely when only one month was actually used. I could understand taking one year of the protection to make up for the unfixable pc but I think one year should have been reimbursed or put towards the new pc.

It’s a relief to have a coverage plan for my laptop! I’m always in a rush, especially with kids. Thank you Geek Squad for offering this along my laptop purchase!

Don't have to worry if anything happens to the computer. totally covered

Geek squad stands by their warranty. Only thing i dont agree with os 5 days after purchase. The system broke and had to replace the whole system and i had to buy a new warranty for 80$. I feel the 2 year warranty should have transferred to new system. Or should have only had to pay the 5 days prorated to bring it back to 2 years.

The comprehensive coverage on the Geek Squad Accidental Damage is excellent! I've purchased it on a couple of laptops (one for a teen) and when we needed it, they turned the repair around quickly. Definitely worth it!

You need this for anything that goes wrong, they will fix it fast

Great customer service helped answer question explained difference between each laptop i was lookimg at and gave me great information to make my decisions easy

It's worth the extra money just in case you accidentally spilled something on it

What I like about the geek squad is that it is super easy to install and fast, they help you with many things and it takes away one more worry if something breaks down.