Customer Ratings & Reviews

Worth the money. On top of the manufacturers warrantly.

Geek Squad give me immediate attention every time I call upon them and never conclude until they are assured I am completely satisfied.

I have SurfaceBook, and since they are expensive to repair. I had this protection. I had to use it once for this device (and once for the previous one). It was amazing. Worth it if you have a pricy device you can't afford to fix it.

My son loves the laptop and couldn't be more pleased. He says his performance has greatly improved with the upgraded features.

Geek Squad rocks! Had issues navigating our new Samsung smart tv. Their techs talked us through operating the remote in terms we could understand!

I took 2yr plan. Hopefully don't have to use. I do think it was reasonably priced for warranty. I usually don't purchase the extra warranty, but was told by someone they had good experience when they had to use the warranty.

Always count them in. Great service. I get them on all my products.

The Geek Squad has been so helpful in resolving some software installation issues. They go out of their way to accommodate and are all very patient. Highly recommend purchasing this service!

No complaints but never used ultimately - knowing I had the protection and it seemed to be a decent cost to value ratio is why I’m giving 5 stars

The 2-Year Accidental Geek Squad Protection plan a must have if you bought an expensive item like a laptop or TV. It covers a lot of things that could happen in a home with kids. No way I was not going to buy the protection.

I usually don't buy extended warranty coverage but I bought this computer for in person table top RPG's. Given the odds of a soda being spilled during the course of the game, I expect to cash in on this 2-3 times

Visiting the Oxford location is alway great. Everyone is very kind an nice. The problem is alway solved when I leave.

We purchased the protection plan for my grandson's tablet. Thank God we did. Within two months, he dropped it and damaged the device. The Geek Squad was able to repair it and get it back to us within a reasonable time span.

I haven't used this coverage yet, but in my past experiences with using it I have had positive results. The Geek squad guys are really good with what they do. They always offer great customer service and a quick turn around on fixing all devices

Great Chromebook! It meets all the needs for my high schooler and she is able to work at a fast pace.

I always buy the 3 year accidental damage warranty. I've been buying computers for 3 teenagers, and let me tell you, accidents happen.

Just purchased a new PC and decided to get the extra coverage. My last Dell broke one day after the Dell warranty and Dell would not help me fix it without expensive fees. I would never go without coverage again.

I got a great deal on a Laptop! It has been a long time since I set up a new computer so I had the Geek Squad do it for me. They were right there at Best Buy and did a wonderful job. Thank you Geeks and Best Buy! I know I will get any help I need and you are just ten minute away.

I had purchased a lot of electronic devices through Best Buy and I always believed in them and the services they provided. But a year ago I purchased this computer and everything was ok until the 11th month after my purchased. The computer started acting crazy and it was not responsive at all. I took it to the closest Best Buy and Geek Squad agent checked it out. They told me "they were going to check". The same night they called me back saying the computer have nothing. Next day I went and showed the agent the many videos I took of the computer. They told me they will send it out. Well, I wait 4 weeks,( just enough time for my Geek Squad Protection to expire ), then they called me saying it was ready that it was a problem with the LCD and they have replaced, I do not know what is the relationship between display and system crashing and computer acting slow. So I took it home and tried to download a game and the computer is acting worst than ever. Well played geek squad, from now on I will purchase my devices elsewhere because I do not trust best buy services anymore. Do not purchase the Geek squad protection, they will take your money and do nothing when your device have a problem!!!

Perfect product for a computer that is going with my son to college. Dorm life can be crazy. Protection against the probable damage.