Customer Ratings & Reviews

BEST PROTECTION PLAN FOR YOUR ELCTRONICS ON THE MARKET.

For now until forever I will purchase Best Buy’s replacement plan. I swear by it.

The best for college and it’s really reliable for college work

The guys didnt help but they do a good ...........

Nothing major has happened yet but if it happens I know who to call and see if they live up to their promise. Otherwise it's peace of mind that should go beyond your typical warranty.

They helped me change and fix my computer they are great

Added this to boyfriend's laptop. Didn't want to spend the money but was SO WORTH IT!!! Our son accidentally slipped my drink and it spilled all over the laptop while I was using it

I love geek despite can’t reach them but still good service and great customer care

If your ever in a technical pickle/ call the geek squad!

I’ve had previous experience with the GEEK SQAD and will use them always.

It has some good qualities to it that you wont be able to find at other places and very friendly.

I am extremely pleased with the laptop and Geek squad protection. Great price and great quality product!!

I did purchase extended warranty for 3 years. I bought this for a laptop. So far I have not needed it. Not sure at this time if it was worth the extra money. I will keep this updated as time goes on.

The Geek Squad is one of the best purchases I have made at Best Buy. The Squad is always there when you need them - either in store or by phone.

Geek squad has never let me down. My products went out once & they replaced them all that were under this protection.

So far i love the service,i was having an issue getting set up with all the package add ons but they helped me with ease, awesome customer service and very friendly

I did not need to use Geek Squad during the first year of having my computer. It is nice knowing if you need help you have someone to reach out to to help you though for free.

My computer wasn’t turning on the day after I bought it and I was worried but they helped me figure out why it did that and I’ve never had any problems ever since. Great customer service

This is promoted as a effort free protection plan. Laptop stops working. I take the laptop and the power adapter into the store and am told it will have to been sent off for repairs. Even though when I was sold the plan I was quoted a replacement on the spot. A couple weeks later I get a refurbished laptop back without the A/C adapter back. I go on the Geek Squad chat where I am told that I should have not have left the AC adapter with the store rep even though he took it and get a reply that I should follow up with the store. 5:55 P.M. Agent Mario: Did you send the power cord? You weren't suppose to? The agent does not offer any other assistance other than staying I need to track it down at the store?!? Huh? I ask to speak with some one else and the agent eventually disconnects the chat. I try chatting again and get another rep who sees that the power adapter was listed as an accessory. 6:31 P.M. Agent Sam: It does look like the order has written down your AC adapter as an accessory. The best next step would be to call our 24/7/365 support line at (800)433-5778 (800-GEEK-SQUAD) for over the phone assistance. But I need to now call because apparently the chat support can not handle escalated request. I call the line and speak with agent who says that some one will get back to me in 24 to 48 hours. This is the hassle free warranty they pitch? What a joke.

The people who came to my apartment were very respectful and courteous. They did a great job with the installation and cleaned up any debris. I would highly recommend them.