Customer Ratings & Reviews

BB has been good to work with. We have had issues with the laptops we have purchased but we have been satisfied with the resolutions.

love the extra protection for the computer. so far haven't had to use but in case of liquids or snow or rain its great to feel safe on this plan.

Good to have just in case something happens with your product. I haven't had to use it yet but good to know that they'll be there if I need them.

Geek Squad is all ways there to help you and the guys are all ways professionals and nice people.!

its amazing for unexpected accidents and giving our money worth by replacing it with a working one so we can continue with our work on the laptop

My brand new Dell Inspiron 15 7000 2-n-1 crashed 30 days after purchase. I took the laptop back and was able to get a brand new one. I’ve had no problems.

It is the peace of mind for me! I have not needed to use the service, but when it is time, I know that Best Buy can quickly address my concerns.

Very knowledgeable, and fast . I love the geek squad

Love geek squad so much I use them whenever in need to get something fixed

I would not buy a new lap top with out this service. You never know what can happen. Lap tops are not inexpensive so this is good to have.

Haven't had to use it yet for this computer but they've worked well before

I renewed my 3-year contract for Geek Squad service as I find it enormously satisfying to have the Geeks around if/when I have any computer issues.

The IT dept is amazing with what they do and how they help.

I got this protection plan for a gift I got for a family member. I hope that don't have to use it but better safe than sorry.

this is great when issues arrise, none have happened at this time

Highly recommend having this coverage. Well worth it, because I had to use it before and was able to get a better replacement.

Gives me piece of mind. Also. the terms and conditions are easy to understand.

I have not had the opportunity to use this item, but I have used the Geek Squad in the past and have always found it to be a good purchase.

We haven't had to utilize this yet, but I felt it was much needed and a good value for my son's new laptop and going away to college.

Definitely want to keep this computer working as long as possible.