Customer Ratings & Reviews

Yes, they come through and are helpful when you need it

Well needed and incase of anything it's covered for 2 years great buy.

Every time we use the geek squad they are very professional.

glad to know they cover everthing except theft and lost items

Definitely recommend getting protection. I take care good care of my devices but accidents always happen

Thanks for the protection. I haven't used it yet but im glad to know it's there!!

Peace of mind for laptop computer. This is the second protection plan i used.

I bought the GS service b/c I purchased a laptop. I appreciate making appointments online; though at times, there still is a wait in a queue at the store. Nonetheless, when it is my turn the techs are focused on me and my item. I find the GS knowledgable; they have helped me when most panicked.

Best buy warranties are always a good deal, yes they are pricy but they cover what they say they will cover, and it's easy to drop off your laptop for them to fix it, you don't have to mail it anywhere.

I always get this service on my electronics. It is gives me good peace of mind that I can get a replacement if it breaks. The replacement will often be a refurbished device, so the battery life can sometimes leave something to be desired. That said the devices are always in great shape and look and run like new. Ill take an old battery in a new computer over a cracked screen any day of the week, so this is well worth it.

Geek squad is my go to anytime there has been an issue with my devices. This service is always worth the money.

I purchased this Geek Squad Service, but I have yet to need to use it. Hopefully I won't need it, but is good to have if I do.

Thankfully i haven't needed them yet. But it is nice knowing they are there if i do.

So far so good. I had to have computer repaired and was done at no cost to me. Also-they sent me a new cord for free.

Haven't used it yet but I know it'll come in handy! Customer service at Best buy is always excellent.

We encourage a warranty incase any accidents happen. You never know if you will need it and we are thankful we got this!

Whenever possible I buy from Best Buy. Other than around the Black Friday/Cyber Monday sales they do price matching (read their guidelines). I have always been happy with buying their Geek Squad Protection* and gotten quick response and replacement or refund depending on the issue with the item. * Samsung washer and dryer in FULL VIEW of kitchen/dining area has 2 different door styles AND 2 different glass colors because Samsung discontinued them for the dryer. Looks awful. This is out of their control I guess, but Geek Squad wouldn't replace the other door because it wasn't broken and I explained where they are located in full view. As a result, I won't buy Samsung washer & dryer pairs ever again from any retailer.

My parents got me a cheap but nice digital camera for Christmas when I was 16. The thing about it was, the slightest bump could jar the system inside and render it inoperable. After this happened to my camera and the screen on my sister's was cracked, they decided to buy us one more but with a Geek Squad protection plan on it. I myself have NEVER bought any of my electronics without getting Geek Squad protection. All four laptops that I have purchased in the last decade, digital cameras, my husband's PlayStation and VR equipment. There is just so many things that can happen to these things accidentally that Geek Squad covers and they have literally saved my life on so many occasions when it comes to fixing or replacing one of my things that have been broken.

Geek squad agent are always priority one. Never have had a bad experience yet. Thank you.

To be honest I’ve always gotten their protection and probably continue no hassles