Customer Ratings & Reviews

Great machine. It completely broke the day I bought it. But I got it on an “open box special” for like $300 so I wasn’t mad. The warranty completely fixed the machine and it has worked great since. I got it for my parents. They love it. It is lightning fast. Although they only use it for light browsing and email and printing documents.

This I bought for myself. I'm handicapped and my vision is poor. I tell everyone I'm the most electronically challenged person on earth. I figured it would be in my best interest to get protection in case something goes wrong with my new laptop!!

I like the security of having a warranty and recommend for all electronics

Always a good idea to get this- especially on my new gaming laptop which I was worried about not knowing how to set up.

I love this protection plan I have on my HP Chromebook and it was not expensive

Protection at my fingertips, Geek Squad assisted with "set up", very professional and kind.

Haven’t had to use it yet, but worth it for those just in case moments

i almost always purchase this on high dollar purchases. only needed it once for a vr headset and i was taken care of within a day.

I came with uncertainties regarding my returned product and was greeted with insight on both my product and in-depth details about geek squad product coverages that ended up saving me hundreds just for becoming a member. Highly-recommend their services

Great addition for piece of mind, excellent service

The Geek Squad explained all of the available services to me for my devices and encourage me to call them anytime I need assistance. They even took my old Laptop and disposed of it properly. The other company failed me and had lost my Laptop. I was angry. Finally when they found it I brought it to the Geek Squad and they took great care of me professionally,

My service was very very amazing. They did everything they could to help

Great computer and protection plan. Really worth the money

It is an excellent laptop and has excellent service. The laptop was delivered quickly and with due care. The staff was also very supportive and careful.

The longer warranty’s always are the best to me and works the best

I had an issue with a computer I just bought 6 months ago from Best Buy... they were great, made an appointment, they assessed it.... determined it was a hardware issue, shipped it back to the manufacturer... the manufacturer fixed the problem and had it back to Geek Squad in about a week. They tested the computer before I picked it up... When I got it home everything worked like a brand new computer, no more problems... Geek Squad rocks

Necessary for item I purchased a. It is a complementary item to help avoid unnecessary anguish if item is dammaged.

This Protection Plan just makes sense for us to have. I love the new laptop computer and I need to keep it working. Since the computer is a laptop, it is constantly "on the move" around the house. I love my wife, however, she is accident prone (and she freely admits it!) and we have a bit of a rambunctious pooch, so accidents can happen. Therefore it made sense to get this Protection Plan with our new and constantly used laptop computer!

Needed help with my computer and the staff was quick and reliable

Staff was amazing with there recommendations for my new laptop