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Customer reviews

Rating 4.6 out of 5 stars with 11799 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 480 Showing 9,581-9,600 of 11,799 reviews
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They assist me and help me in every way that they could.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I alway purchase a protection package with big ticket items.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Gene. Thanks for sharing this with us. We also think it's important to cover your investments. Hopefully you don't have to use the protection plan but at least you have peace of mind just in case! If you have any questions or need any help, please let us know.

  • Rated 5 out of 5 stars

    Get geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents at geek squad are always super helpful and prompt

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get geek squad protection for my electronics. Great quality sevice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get geek squad protection for my electronics. Great quality sevice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    necessary for my protection.my laptop need it to cover

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No idea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used it.. no idea - didn’t know I had it....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No idea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used it.. no idea - didn’t know I had it....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hope I don't need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope I don't need, but glad I will have if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team did a great job with the job. Xxxxxxxxzzxxxx

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service plan for my grandson’s computer was the perfect price for peace of mind!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helped me with my laptop problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better safe than sorry! Always recommend protection!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Extended Warranty! Thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Real warranty from Best But... Best warranty ever!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its a good protection to have it provides answer with your laptop and reliable services

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the unexpected and kids electronics!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    bien profesional y rápido love Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lo mejor, háganlo no se arrepentirán, uno nunca sabe

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I havent had a problem. But when i do. I would call them

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Who Has 5-6 Months to Wait?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From day one this laptop has been giving me problems turning on. Only bought it because Best Buy guaranteed Dell would replace it if there was a problem within 30 days of the purchase (they didn't tell me that meant from the date Best Buy purchased it). My last purchase was also faulty. Best Buy wouldn't stand by the product even though it was purchased 15 days prior. Dell gave me the run around in a call center that took over the better part of my day, each person giving me a different story but in the end told me I could ne get a replacement. Even though I purchased a 1 year warranty with Best Buy they don't; have anyone who can fix it in less the 5-6 months, I made an appointment with Geek Squad and arrived early but after asking me what was wrong with it and asking if I had dropped it gave the computer back to me saying there was nothing they could do without ever having opened the box. I was patient for the first several days but AFTER LOSINF ALMOST $1000 poor products and service from Best Buy, and Dell I'm realizing that this is a problem for the State and the Better Business Bureau.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    Get it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good thing we bought extra warranties. Never had a problem returning anything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Accidents happen!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So protect yourself in case something happens to you.

    I would recommend this to a friend