Customer Ratings & Reviews

Never an issue, knowledgeable and friendly. Easy appointments and great service.

Didn't help my with anything, they couldn't repair hinges of a laptop, so they refunded the laptop purchase price, which didn't even cover the equal replacement value, since the equal value laptops were more expensive. Blamed me for the hinges, an didn't refund this geek squad repair. Not really worth it.

This service has allowed me to recover from so many bad products under heavy use. On one hand, that means the products can be iffy. On the other, the warranty is great enough to cover that and leave you happy.. enough

When purchasing a product that may create a problem later it is best that you get a Geek Squad subscription, it is the best subscription I have ever purchased. The Geek Squad team are truly knowledgeable and explain what is needed and what is done with your computer or phone.

It’s very easy to setup an appointment with GeekSquad. I’ve had to use them twice for a broken screen and broken usb port on a laptop.

bought for repairs have not needed yet hope i don't need it.

When i had an issue they took care of me, no problem. The computer came back damaged and then they took care of it again.

It is very important that u get all the protection u can buy unfortunately that is were electronics is now a days.

Helped out with the repair of my Chromebook Was able to get repaired with no problems at all Great service and would purchase again

Love how easy it is to setup and use i needed this for school and work

They are always available, and have helped me solve any questions or concerns I may have about my laptop. If I'm not helped online, I have the opportunity to speak to a specialist in-store.

I purchased the Accidental Geek Squad Protection when I purchased my new HP Envy laptop. I figured seeing that I just spent all this money on a new laptop, why not spend just a little bit on an insurance protection. The Agent mentioned some of the items this would cover and I thought, well, why not. If I didn't have this I would probably end up needing it and it might end up costing a lot more for repair in the long run. This was a chance purchase.

my laptop broke in the midst of covid. I was sent strong packing to send it out to be fixed. Took a while with shipping issues because of covid but it was fixed. Unfortunately it only worked for a while and same problem was back. The store finally opened by appointment only. After looking it over it was suggested I'd be better off with an exchange for a new one. So thats what I did. Im glad I took out the protection. They did what was best for me.

We haven't always gotten this protection for us adults, but have never regretted getting it on our kids' laptops! Things seem to happen to those & we are always grateful to have this option for getting things fixed!

I bought the service and although I haven't had to use it yet my techie friend recommended it, and I'm reassured that I have it available in case anything goes wrong. The salesman who helped me was very professional and helped me through the process and I appreciate that!

Any purchase through Geek Squad is a smart one. This is a consumer-oriented company that values and respects its customers by offering quality products and merchandise at a fair price. The costs for this 3 -year Accidental Geek Squad Protection plan is nothing compared to the value I will be getting. Technology is pricey and a warranty ends after 12 months. This plan protects my pocketbook for the next 3 years.

Great product on the small side but pretty good had it for 2 years no problems

Find the Geek Squad to be a lifesaver. I am not a millennial although I spend many hours on the computer during the week at my workplace, it's a difference when working on a personal laptop at home and I'm grateful to have a Geek Squad to assist and pull me out of a jam, provide one on one assistance with my laptops when needed. I've used them several times. Would recommend.

Geek squad services are usually very good. If you have a product under GS warranty and you have problems, you can return your item to Best Buy and get another equivalent product. I get GS warranties on everything I purchase from BB. However, I took 1 star away because if you don’t need to utilize your warranty for your product, you don’t get any percentage of your $$ back for it.

Great service, helped fix my issue quick. Really helpful