Customer Ratings & Reviews

I purchased this as an insurance against any accidents to my lap top while I travel. After 2 years your computer probably is outdated but renewing may be ok if the value is in it still.

At this point at least 12 man hours have been spent attempting to get to the correct person to resolve how to even use a protection plan issue. As this letter is being typed, the other customer who had been on the phone with agents for nealry 45 minutes was transferred back to the start menu! A full week ago, we had gone through this before and were told a box to ship our laptop to the nearest store was being sent. It never arrived and agents looking at the account clearly do not see notes about it. The product (laptop) only worked for 2 weeks before it broke. It has been 2 weeks since then and this customer is still unable to get it repaired. We missed the deadline for a full refund, should have called sooner. We now have to drive 344 miles and cross a toll bridge for a repair. This will take at least 2 days of man hours on the customers end. Clearly, as customers, our time is worth negative money. We are loosing so much time and money dealing with this issue, that we have lost money by purchasing this plan. Please do not put yourself in this situation. If you do not live near a Best Buy, you can not use their repair plan.

My plan expired four days ago, and Best Buy would not honor the fact that I paid $260 for it and didn't make a single claim in the two years I had coverage or even offer a discounted repair service.

Had trouble returning an item to exchange for another one.

I have not used the warranty yet. It is always good to have a warranty.

Descent but not worth it since I don’t have a need to use them that much at all.

My credit card was just charged for $69.99 for this warranty. I did not give permission to renew or charge my credit card. This is not the first time I've gotten charges from the Geek Squad. I now have to dispute this charge with my credit card company.

Covered fixing laptop but not the part they fixed. Fixed lap top then couple months later same problem but no coverage for the part and laptop was out of warranty at that time

I haven't used this, but it does give me some peace of mind since my original laptop that I purchased direct from HP was dead on arrival.

Needed it, but didn't want it. This crud costs as much as a refurbished one, I'd say. I mean, jeez. What's the point?! I don't remember how much exactly. But I do remember it being more than HALF of the product I was buying!

You have to pay an ADDITIONAL $100 for data backup when you use this [this should be included!!!]. I had to use this because my son's Dell died after 14 months. Yes, they refunded me, but the refund was for the original price and not the cost to replace the item at today's costs, plus you lose the $300 you paid for this warranty. It's still better than losing it all but I feel it could be much better.

More expensive than needs to be and is very deceptive. Apparently you CAN extend the warranty on a laptop through the manufacturer (ie: HP, Dell)

My geek squad service was good. The people were very friendly and helpful.

It is a good option for a basic laptop. Good starter laptop

Have not had to use this yet, but then do I want too? Kind of a gamble on the product if you don't purchase it so what does that say about our consumer confidence.

Plan is useful only if you have any repairs. I had a bad experience with the Geek squad technical team for one of my repairs.

This pc desktop has multiple features to use as a pc desktop, tabletlet and touch screen.

Just didn’t need it as much as I thought I would and they could repair my MacBook

Don’t really need the protection plan for a year because it’s not worth it, but it maybe if you get the 3 year plan

it's worth it if you have an issue within the 2 years but NOTE that they will NOT let you Add On coverage later