Customer Ratings & Reviews

Sometimes pleasant to work with and always hard to schedule an appointment. Quality of service is meh

The workers did not explain this well and when I've contact them before they were not helpful at all.

Best protection plans in the market best buy always aim to keep their costumers happy

So far I have received no assistance from Geek Squad. I can't get anyone to respond to my requests for help.

i had a repair done on a laptop, and had to take it back a second time. this time they replaced the hard drive. maybe it will work this time.

Rating a 3 star bcz we havent had to use it yet, but the protection is there when we do.

I’m very sad because my computer it took long time to get fix

I bought this when I purchased my laptop. I haven't really needed to use it.

Too pricy compared to many other services. They will give you a refurbished device once you turn yours in, eventhough normally you would expect a new device for the money you are paying.

Not worth it. The pamphlet that explains coverage is not honored by the reps at Best Buy. There are a lot of loop holes on their part. Not hating on the company. Just hating on the geek squad service itself. Make it better, guys!

Have used 1 time and staff is not real savy I had to figure things out on my own not worth the money.

Feels like a waste of money, grandchildren can troubleshoot. Never used geek sqad

i should stop buying these because i never use them or forget i have it. but i keep buying them.

i should stop buying these because i never use them or forget i have it. but i keep buying them.

i should stop buying these because i never use them or forget i have it. but i keep buying them.

I called geek squad for help on my warranty for msi laptop with a bad fan they said they were all booked up and couldn't make an appointment so i said how do we do this he said he had to transfer me so i can get someone to send me a box to send laptop to manufacturer i said ok 5 hours later know one answers the phone i was on hold the whole time with no help i am completely dissatisfied as a customer.

I need to come in to use the Geek Squad service but my warranty has expired.

I returned this so im not sure if I tried using it, I dont remember to be honest.

decent but overpriced, wouldn't recommend it. Better to go with creditcard warranty

Horrible information. I spent over an hour in store with someone asking about all the coverages. I spent over 1000 on a laptop, got the all the Microsoft coverage and then purchased this plan. I was told I was getting the plan that covered everything to include up to ten additional items if I needed to use geek squads for that. Well I made an appt with geek squad today went in and was told that is not the plan I have. I spent a lot of money for people who are supposed to know there job to tell me the incorrect information and sell me the wrong coverage. So I can’t speak for if they can actually fix anything. As of for customer service with employees being knowledgeable and giving correct information beat buy needs to do A LOT better.