Customer Ratings & Reviews

I had to return this because it wasn't what i expected.

This is a good thing to have, just in case. Never needed to use it though

I always purchase a pro plan to have my items replace incase they brake

Its a bit pricy for something you my or may not use.

The Geek Squad has changed how they repair and/replace the items purchased. They repaired one of my items then gave me a price after repair. They didn’t give me an option. This is not correct.

We sent our Chromebook out to be repaired, but they sent it back not working, and missing screws. We sent it out a second time and they fixed it. The third time we tried to have it fixed, they said there was nothing wrong with the computer. We finally got them to take the computer to fix it and now they are saying that it is not covered by the protection plan, even though it does not expire until July of 2025. I am very disappointed with this service and would not recommend it.

Have not needed to use yet, and i hope that i never will

Not sure how good they are haven't had to use them yet

We'll see how this pans out. Haven't had to use it thankfully.

Online account why we can’t review our 2yr protection plan receipt

You kinda have to buy it. Otherwise, you will be out the purchease price

Very expensive accidental insurance is, but I guess necessary

IT is my job. So, I do not add this but I do recommend it to others.

I picked up a laptop that was sent out by Geek Squad. I spent over an hour because they misplaced the charger to my laptop. Once I got my laptop home, they still had a default password on the laptop so I couldn’t get into it. Had to go back the next day and waited over another hour because they had to reinstall windows.

Never had to use it umyet but glad its available for protection

Gives peace of mind that ones laptop is protected.

Never used the protection, so I'm sort of feeling like I wasted money.

It's ok never had to call them.xxxxxxxxxxxxxxxxxxx

This Bluetooth mouse is good, but for the extra money I paid the battery life should last longer.

Insurance is worthless. They don't actually fix anything. I sent in my laptop. They told me that they had to change a part so that's why it was taking them 2 weeks. I got it back and it was the same. They also didn't fix the exterior which is covered and I asked them to do it so who y'all playing? Don't get the insurance. Don't get an HP. Don't shop at BestBuy. I've always had problems with their insurance. THought it would be different for how expensive it is.