Customer Ratings & Reviews

Puchased a Geek Squad 3 year waranty on a Samsung laptop in March 2023. Touchscreen failed in December. So it should be covered on both manufacturer and ageek squad warranty. Totay they ar3 telling me is $431 to get it fixed. Inclined to think Iwill notbe buying either another Samsung or extended warranty soon

I never had to use it but I was glad it was there ...

Warranty cost 1/3 of the price of the item. Upon bringing it in for warranty repair, they did not even look at the item, and are sending it in to the manufacturer, and quoted a 4-6 week turnaround. This is nearly useless, kid won't have her Chromebook back until the school year is over. Also note that most of the reviews are from people who didn't have to use the warranty, because free points.

The guy at squad simply said he cannot work on older laptops. These things they do not explain before getting you signed up and this service is not worth paying that much if nothing gets done because of disqualification.

All geek squad with Best Buy is excellent . I like it

A good plan to have. It is better to be safe than sorry.

Battery replacement requires the computer to be shipped away for 2-4 weeks in order to be diagnosed and replaced. Customers need to understand this since most people (especially a college student) cannot be without a computer for up to a month.

Not thrilled with bestbuy extended warranties. paid $2200 for a laptop last year, after one year the hinge got a slight crack. paid $500 for a 3 year warranty thinking it would protect my purchase. Since the same item was no longer available i got a refund of the $2200 but it was not near enough to replace the laptop that broke. So i ended up spending another 500 plus had to get a new warranty. i suggest going with the total tech.

Was a waste of money for me. I never had to use it. With that being said, I must admit, that the Geek square is exceptional. I have been a best buy customer for many years and I love their work and dedication.

I would go with a plan that offers total protetion

If i could give this a zero i most certainly would!!!!!! I bought this plan as during my 60 years these plans have been invaluable. Not today! After 16 days in for repair I called to check the status. No matter how many times I asked Angie (whose English was poor at best) she kept wanting to schedule a time for me to drop off my computer! When I asked to speak to her supervisor after 10 minutes of additional hold time I was hung up on! Thank you Angie

Misleading picture and coverage. It’s not really accidental

Internet was not done in the store, I've tried on 4 occurances to remote into Geek Squad, unable to get an agent, always receive a message long wait time.

Sucks. Dont purchase. My computer inset mouse pad stopped working. I was tol yes this purchase would allow an even exchange. No they need to take my computer for three weeks....no. That is not what i was told.

Haven't used this since I purchased the computer..

Pandemic prevents Geek Squad reviews in store. Need better options to correct and fix- particularly when devices are within 90 days of purchase. Have spent 25+ hours on phone to resolve.

Again, broken laptop hinges, but they can't repair hinges, so refund purchase price instead of getting equal replacement value. Equal laptops more expansive now, and they blamed me for broken hinges, and didn't even refund useless 2 yr protection, since I got a refund? You didn't fix anything, I had the laptop for 5 months!

I was told this plan comes with the anti-virus protection. I asked several times to be sure since this is very important. After using the online chat for almost an hour, was told that the plan I was sold does not include the anti virus software. I tried calling several times, unable to reach anyone to get a refund. When being sold this product I was also told I would receive 24/7 support... so how do I get a refund please???

The laptop was repaired after the screen housing detached from the lower housing. My plan was then cancelled. The same thing happened a few weeks later and it could not be repaired. I had to throw away the laptop and buy a new one. Make sure you read the fine print when buying these "protection plans"....

Requested a refund because of poor customer service. I phone the following day to assure the process was complete and they had not completed the process which meant I received less of the prorated amount. I thought that was the end of the frustration. I was wrong in my assumption. The check was was to arrived in a week and when it didn’t arrive, I called and found out that they had canceled the check.