Customer Ratings & Reviews

I am LIVID. They have been giving me the run around since BEFORE CHRISTMAS when this charger went out. It is now the beginning of FEBRUARY and still no charger in site. It shows the people at the local Geek Squad put in the order but alas, still no charger. SO I AM BASICALLY PAYING MONTHLY PAYMENTS ON A $1000 PAPER WEIGHT WITH A WORTHLESS $300 GEEK SQUAD WARRANTY THAT IS SUPPOSED TO COVER LITERALLY ALMOST ANYTHING. With Great Buyer's Remorse, Tom

So far I have not had to utilize the warranty so not sure how reliable.

I hope to use this as I've used in the past rarely.

Great service, geek squad always solve the problems

This was not cheap but necessary when it comes to expensive electronics.

This protection gives me the peace of mind that I need for my computer.

I had a chance to review already but I keep on buying the accidental protection for three or four devices now. At the end of the day it doesn't pay off. You pay 100 + 200 + or 300 + for them replacing your battery that if found in other stores is much cheaper than 100. Most of my experiences they either delay the device so warranty expires or fix and break other items, or don't fix issue.

Haven’t had a good experience in the past with my Mac laptop.

pointless rip-off, if they can't fix it, and trust me they will say they can't, they will charge you to replace your computer. You are paying them to charge you more. Get the extended warranty from the manufacture, they fix and return. As you an see this is my second review. Bought two laptops, both had issues that were manufacture defects, they changed me to replace them.. Charged enough I could have purchased another nice laptop.

First day I made the appointment the subcontractor that never showed up nor did he call to inform, they reported to Best Buy "service completed". Second time, the installers came crack of dawn instead of the scheduled late afternoon time slot. The service was terrible, they did not complete the work, attempted to install the dishwasher over the dirt and dust saw they created (of course we stopped them), the service level, lack of expertise and poor attitude created a lost customer out of me. I will not extend my subscription to Geek Squad services any more.

Not really worth the price. Manufacturing warranty is good enough

The employee's Laptop was less than 2 years old and used for work. Best Buy refused to replace it and said it would be sent off for 3-5 weeks for repair due to a internal factory-installed software issue. Best Buy has lost us as a customer after spending 10's of thousands of dollars in company IT equipment. The Manager refused to honor the protection plan and issue a credit or replacement.

Not sure if it's worth the money but wanted to be safe than sorry

Never ran into a problem where I would need theses services.

I guess if you need it, mostly if your buying for a kid. I gave two stars because i hate the best buy i bought everything at bear valley location in apple valley ca store ruined it for me with all best buys.

Too pricy compared to many other services. They will give you a refurbished device once you turn yours in, eventhough normally you would expect a new device for the money you are paying.

They refused to give me a loaner laptop after they had to send my laptop to a repair facility. I am going a long time without a laptop. Buy from another store that has a better warranty plan! They also made me purchase a new hard drive use to guarantee I would have my data. Probably the worst plan you could get! I have been a long time customer of Best Buy but was disappointed this time. It’s a shame that there customer service is so lacking.

Purchase warranty for just in case, the price was very reasonable

I just prefer to buy the insurance protection elsewhere.

Not worth the money when you have to schedule an appointment just to leave the product with them and then wait up to a month for repair. I don't know of anyone that can be without their laptop for even days, let alone weeks. Very dissatisfied with this purchase. They don't mention any of this when they sell you the plan. Also, they said i'd receive the details of the plan to my email after purchase, but i never did.