Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 11806 reviews
(11,806 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 2 out of 5 stars
great idea
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it's a great idea to buy this protection incase an accident does happen. however, i have not had to use it yet so i cant say it has come in handy yet. great idea though
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad Accidental Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wasn't worth the price, all that I was told would be included, was not and this warranty was worthless......STRONGLY ADVICE JUST NOT BOTHERING TO BUY IT
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to pay extra for my laptop to be repaied. Why spend the extra money when they have to send it off?
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
peace of mind is so expensive!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Peace of mind is so expensive! I hope to never have to use it. But if I ever do, I hope the experience is what I expect it to be.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
It’s not what it used to be
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The protection plans are a must on expensive products, but they’re definitely not what they used to be. Especially when they stopped offering the renewal option for protection plans.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
Geek Who?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had to use it so it was a waste of money for me. Will not be getting these plans anymore
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this so the laptop I bought would be covered if something happened to it. Only after a year of having it the charging port went bad, and they told me it would take 1.5 weeks to fix it because they have to send it off. How can you be a computer repair company and not fix things on site?
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Equipment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice servicio They are good doing this Trust them
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad plan does not cover issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this plan "just in case" there were issues I would be covered. Since then I have had to purchase additional plans and other support help because I have had so many issues with the system we purchased. This plan was a waste of money since it does not seem to cover any of the issues we have had.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working right after the returnable period.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My computer was messed up and I had to get store credit and they did not refund me for the plan and I didn’t even have the computer for a whole year
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geed Squad Canceling Program
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I call to cancel the Geek Squad program because of a very bad service, thay told me $55 was the apportionment and then they sent $5. Incredible! Never will be a client for Best Buy
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t buy this product. They will not help you
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is so not worth it. I had to take my computer in because I keep getting an error message. I was told that it was a software issue and my over priced geek squad protection does not cover software issues.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not want to check my computer because according to them they could not do anything, I lost my warranty and my computer keeps crashing and is broken.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Miscommunications and bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worthless. Continual computer problems and miscommunication between employees. Wanted to charge to back up files before rebooting operating system, yet employee I talked to said that they would do it no problem. Trying to make money and do as little for the customer as possible.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Chrome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They had trouble even tracking our purchase. I had to revist 5 times about returning the product.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
poor quality servicemen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.two tech repairmen came. one was very strange and and neither one fixed the problem but thought they did. Manager was nice and tried hard to get it fixed from a distance, but alas still stuck with issue. And with COVID 19 had no service that i could depend on. Computer broken from feb-july. and still on blink!
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
It’s okay if you know you’re hard on computers
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For what they do it’s not worth it in my opinion but it’s always good to have good overall layers If protection and insurance
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you.
Rated 2 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paying for squad protection should be included, thinks are already expesiveand sometimes the time past and I didn't used.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Tina. Thanks for sharing this with us. We appreciate the feedback as this can help us grow our services in the future. If you have any further questions or concerns, feel free to reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Stay away!! Useless coverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible service. They can’t service a laptop in store. Told me I would be without the laptop while it’s shipped off for 10-12 weeks. That’s not an option for my school laptop. Horrible machine and horrible service
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friend