Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 11810 reviews
(11,810 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 2 out of 5 stars
I havent used this yet.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I havent got to try any of this from the geek squad.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for your review. If you have any questions or concerns regarding your Geek Squad Protection, please don't hesitate to call our phone support teams at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Average coverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were not impressed with this coverage / it did not cover an issue with our PC that we had to send to the manufacturer to fix.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Bestbuy protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure that you read the terms and condition. Otherwise, you might just be paying for something you will not be basically be needing for the year you paid.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
3-Year Accidental Geek Squad Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My kid has an accident with his device 2 weeks from the purchase and yes he got a new device but we lost the complete 3 years of insurance who cost half of the price of his device.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
On the fence
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please read the fine print and br sure to ask queations as to how much and what the insurance covers.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
High quality, low phone availability
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality of service is high IF you do not need it quickly over the phone.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My pc crashed with a bluescreen and the keyboard broke and did not get support to fix the issues
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Take to long to repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They take a month to repair a laptop. It wasn't something that had to be sent off. It was repaired in the store.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek joke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Same as always not worth the money they charged. Can never duplicate any issue you come in with.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
scam of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad did not know how to register my windows key.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Cancelled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't last for a year! After I used it once it was cancelled by the geek squad. Still don't understand why.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give no stars, I would. The service was a waste of money as I could do everything myself. You have to be careful of the wording when purchasing services, because they do not like to stand up to there services.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Will not stay connected with wifi
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is something happening with ASUS gaming laptops 2nd one purchased and both would not stay connected to Wi-Fi.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t receive any proof of coverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My device didn’t come with anything stating I am protected by any accidents. So I can’t go to the geek squad an provide proof of coverage.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its nothing to brag about i wish I would of bought a brand new one instead of a refurbished one I can't return it now been to long
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad warranty cancelled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Buy in Princeton mistakenly cancelled my Geek Squad warranty. They won't restore it at all. Bad customer service for sure.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Was not helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having this was not helpful when it came down to it.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We want our customers to take full advantage of our Accidental Geek Squad Protection Plans. If you any concerns or questions about our plans please reach out to us at (888) BestBuy or (888) 237-8289 for assistance.
Rated 1 out of 5 stars
AWFUL SERVICE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simply AWFUL service. They compare themselves to Apple Support which is a joke. One and only time I called for technical support I waited two hours and hung up. Called APPLE. This service sucks
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There prices are outrageous and there knowledge of what they can do is terrible. Save your money.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Emilys – I’m sorry to hear that you didn’t find value in your Geek Squad Protection plan and that you didn’t get the service you were expecting. If you need any additional assistance with your plan, please give us a call at 1-800-GEEKSQUAD (1-800-433-5778).
Rated 1 out of 5 stars
Get the 3 year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recommend getting the 3 year. For how much you pay for one. Its like the third is free
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Max. Thank you for sharing this with us. We appreciate the feedback as this can help us grow our services in the future. If you have any questions or need any help, please let us know!