Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 11812 reviews
(11,812 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Don't Buy from Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The store gave me the wrong laptop. I am now stuck!
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth getting what’s the use of paying for check insurance if you have to pay for extra whenever you need help I ended up canceling it I’m getting a refund.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They replaced my laptop battery, but the issue was even worse. Then they told me there's nothing they can do so now I just have to keep my laptop plugged in. Not helpful.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not best buy insurance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont like there plans especially if you live 2hrs away from a best buy and you need your item fixed and the only way they can fix it or replace it if you drive those two hours
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Lied Offer!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They lied to me about it. This isn't the truth at all.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t fix the problem, my performance suddenly dropped and they just changed the ram, which is completely the wrong part and scrached my laptop.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.An ok think to have, read the fine print before you get it. They will try to back out on any claim.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Sold to me unformated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The pc came unready, and with an unformated harddr
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth to buy don’t wast your money bought it to cover for my laptop Lenovo and they didn’t cover nothing they told me they couldn’t do anything for us.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Never use
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The one problem I had wasn’t covered. No interaction.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We always strive to ensure our customers are provided the best service possible. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Does Not Cover Geek Squad Support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They charge you 260.00 for a 3 year but it's no good.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just know that this does not cover software issues. Do not buy this plan. Buy it from Amazon or the manufacturer.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
It's alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best laptop, just got it and it's very slow.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bull
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you use it, it gets cancelled and you have to buy another one. It isn't for 3 years!
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Wasn’t worth for my laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t happy.. I bought it because I was suppose to receive a free battery after the first year and when it came time I was told it “it still works”
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Toasty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too hot for me, and out of the box. Also have 5 blue screen of death errors, is currently in warranty.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Money back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not receive the money back from this returned purchased
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for connecting with us on this. I apologize for the delay and inconvenience. We'd be happy to look into this with you. Please reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
NOT RECOMMENDED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad did not know how to fix my laptop with CD driver after it updated itself with WINDOWS 10.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Wasn't allowed to use Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Due to covid I wasn't able to get a repair I needed. Nothing was offered to assist me when store wasn't doing any repairs.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Hope we never have to use it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought this for my son's laptop while he will be away at college. It's insurance. You pay for it, and hope you never have to use it. If and when you do need it, however, it's there.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friend