Customer Ratings & Reviews

If it breaks I'm covered, but seems pricey if it doesn't break

Irrelevant and total waste of money. Wish i didn't waste money on it

Not helpful not helpful. Not helpful. Not helpful. Waiting for help. Hoping for help. Will try again.

They start this in tandem with the manufacturers warranty. Complete ripoff don't buy

No point in getting they do not cover everything they state they do.

its like a warranty, longer you extend it the longer you on the hook

I originally purchased the plan but then canceled the plan because I wasn’t driving another 1/2 back to Framingham.

Havent used it yet the protection but lets see what happens

This service contract Doesnt cover software issues

.............................................. Dumb

Very bad. I am not happy with service. I got 3 hardware issues in a year. Really very bad.

Its too expensive for the warranty it shouldn't cost so much

Love the fact that it can be fix’s it’s replace in case of accidentally dropping or water spills

Couldn’t repair my device after bringing it in store.

takes long yime to setup anything with them then migjt have extra cost . Remind me of car show

Waste of money its takes them a month to fix a computer

This product was credited as I bought another computer; therefore, I cannot review.

very disappointed. did not have camera so unable to use. kids not happy

Not too happy with this purchase, did not want to repair my HP laptop.

## Coverage Highlights This 4-year plan safeguards against drops, spills, power surges, and mechanical failures beyond the manufacturer’s warranty. It includes parts, labor, and shipping, so you’ll never face surprise repair bills. --- ## Enrollment & Management - Add the plan at purchase—online or in-store—and link it to your device immediately. - Track and manage your coverage via the Best Buy app or Geek Squad portal. - No monthly fees or renewals—one upfront payment locks in four years of protection. --- ## Claim Experience 1. File your claim online or by phone—available 24/7. 2. Ship your device with a prepaid label or bring it to any Best Buy store. 3. Receive repaired or replacement devices within 5–7 business days. Geek Squad agents keep you updated at every step, and turnaround is consistently fast. --- ## Pros and Cons | Pros | Cons | | ------------------------------------------------------------ | --------------------------------------- | | Covers nearly all accidental damage with no hidden fees | Upfront cost higher than monthly plans | | Nationwide in-store repairs and mail-in options | Deductible applies per incident | | Includes unlimited claims—perfect for busy users | Warranty void if serviced elsewhere | | One-time payment for four years of peace of mind | Non-transferable on most devices | --- ## Tips for Maximizing Value - Register your device ASAP and keep your receipt handy for smoother claims. - Pair with an adjustable laptop stand or surge protector to minimize risk. - Check Geek Squad’s “Same-Day In-Store Repair” option for urgent fixes. --- ## Verdict For students heading to grad school, remote professionals, or anyone with a high-end laptop, this 4-year Geek Squad plan is a smart investment. The upfront cost pays off when accidents happen—and with Geek Squad’s speedy service, you’ll stay productive through every project and deadline.