Customer Ratings & Reviews

Geek Squad protection is a must. Super friendly and helpful staff.

Always helpful, you always know you are in good hands with the Geek squad

Screen Tearing issue. I ran into issues trying to watch 4k. I thought it was just a faulty computer, so I returned it and got it replaced. The second had the same issues. If i purchase a computer that says it has 4k resolution, I should expect a 4k video to be easy to do. Except I was getting screen tearing all the way to 1080p. The only thing nice about the computer was the aluminum body, and colors. Sure the picture is great, but video is awful.

Great laptop, works well. Just like more usb ports. Over all, love it

I'm sure that you could mention some degree of user ignorance in this, but what the description of this item absolutely fails to mention is that this device is 100% useless without internet connection/connectivity. I made the purchase so I could have an inexpensive laptop for my presentations on board the ship I work on, but - oh boy - was I clueless about this laptop. I thought that, just like all other portable computers I've owned all my life, I wouldn't need the internet unless I needed to surf the web. However, unlike 100% of the portable laptops I've owned, I quickly found out that, unless this is connected to the web, you can't even sign into it, let alone open up PowerPoint slides, let alone everything else. What a joke.

This laptop is light weight with a sleep design. I really never use the touch screen but it's a nice option to have.

Protect your investment and please consider purchasing a warranty plan, thank you Rami for helping us out. We are going with the protection plan

Use the geek squad protection in the past. Best Buy is great a covering their products and getting it back up and running. Very happy it covers accidental damage.

I have this computer for almost one year, I can tell you I'm very happy with it and MSI customer service is amazing. I totally recommend MSI computers.

Very Nice Computer and worth the price. Its a buy and I would buy it

You break it, the replace it (if covered). Period.

This warranty was purchased with an item i purchased.

just picked this up today and it's ok. It comes with a 1TB HDD running at 5400 RPM. I would forego the TB for 500GB if it had 7200. The extra space is nice, though. Just not happy with the speed. Good price.

Recommend only thing insurance expensive i wish it was cheaper but i did different insurance on it

Never had to use it. I guess is a peace of mind to have. If you take care of your things you may skip in buying it.

Geek Squad has always been great when I need them, quick to get answers and help me out

Always great to have the geek squad, great service

great, compact, Powerful this laptop is my favorite, its extremely light and easy to move from one room to another or travel in a back sack. 100% recommend

very good product everything as expected. Also very well packaged.

The agents are always there to assist you with all of your needs.