Customer Ratings & Reviews

Best buy is awesome. This is not against Best Buy. This is against Lenovo. Did not work properly out of the box. Track pad not working properly. auto opening and auto highlighting things as if it is possessed. Tried resetting mousepad. No effect. Unusable.

Very confusing how the charger for the computer is considered a non-essential part. Extremely misleading. I won't be buying from best buy again

I hate this computer. The mouse left button only works about 30% of the time unless I literally pound it. If I click and drag it lifts 90% of the time while holding it down.

Could not get a simple battery replaced without having to ship laptop out for 2 week and no loaner.

Ordered a Surface Laptop 4 and chose the open box which states all accessories included. Got my laptop and no charger was in the box. Computer is not worth much if you can't charge it.

Bought a tv and the protection. Best Buy will not honor it saying accidental protection doesn’t cover it since it will cost more to fix cracked screen than for me to replace the tv.

Horrible service doesn’t cover accidental damage do Not get. Also still haven’t received my pro rated refund.

quit turning on properly after one month - just after the 30 day return mark.

Only 90 day Warranty. Buyer beware.. You get what you pay for.

Horrible laptop don’t waste your money very slow freezes all the time

Doesn’t even have the arc a series gpu. Overpriced Trash

There horrible to deal with, we dealt with a lady named Gwendolyn in owasso and she was very rude

Shipping was delayed so long it was delivered after I had aleady left for a trip that I needed it for.