Customer Ratings & Reviews

The geek squad are expert in diagnosing computer problems and are very customer focused

I got this computer months ago, no major issues yet, so no need for me to call Geek Squad for customer service. I’m sure that if it ever happens, though, they’ll be there to help me out.

This is my first laptop purchase. I was happy with it, except the battery didn’t hold a charge very well, and somehow I lost my operating system (let someone borrow)and now waiting for it to be fixed. I am happy with my purchase. Just taking awhile for manufacturer to fix.

Have a geek maintenance for my I pad and thank goodness I have not had to use it but I have had them in the past and were very welcoming

Your Best Buy associate named Tommy, who sold me the projector, was great, helpful, kind and patient. He also sold me a great project. We love our projector and it's lumins are more than sufficient to project brightly and well.

It's very good quality, very comfortable to work with, and it does its job.

Have had this for 4 years love it so much I just wish extending the protection plan wasn’t so expensive

I have bought HP laptops from Best Buy for years and years. The geek squad is always helpful and my WebCam was fine. User being an idiot lol, there’s a shutter on the web cams now they’re used to not be.

Great use for a high school teen Has durability to it as well. My kid loves leaving it in random places. Uses for high school, games, and movies. No complaints

What a freaking joke. I buy a Asus ZenBook DUO. Nice machine. My store doesn't carry it... so if I want it I have to buy it online. I open the box and the Asus Pen it come with is broken... the button on the pen is no longer attached, I spend two weeks in email hell with ASUS until they finally tell me to contact where I bought it. Long story short best buy.com says... "we don't sell the pen... you'll have to return the whole computer to get the pen". I've spent two weeks getting this machine just the way I want it... I am not sending it back... OR you could go to your local store... I go to my local store... nothing in stock, they don't sell the ASUS pen so they don't know why bestbuy.com would send me to the store when there is nothing they can do. All around customer service F's for everyone. If I had opened the pen right away... I would have brought it all in... but after two week with ASUS dinking around...

This is a most have because I had 2 laptops since 2016 that kept causing problems and had spent a lot of money on repairs. I got fed up with laptops messing up every time so hopefully if my new laptop has issues it be within the extended warranty .

I get these protection plans for pretty much everything over $100, due to I find it beneficial when I have had things go bad shortly after the manufacturer warrantee. And if it is deemed "broke" beyond repair, they'll give you your money back on a gift to purchase something else.

First, lets start with some cons. So this machine has a few software issues. After reinstalling windows and OEM Drivers becuase of an nvme drive upgrade and ram upgrade, I noticed that armory crate wouldn't show options for auto refresh rate, panel saver, or overdrive. Armory crate would also fail to switch gpu power mode to anything besides standard. After troubleshooting all day, with driver reinstalls and gpu drivers, I came to the conclusion that it wasnt a driver issue, but it was an issue with armory crate. I really hope asus can fix these issues becuase there are so many forums on this issue, even from years past. The solution I reccomend for this is to just install a third party app known as G-helper. G-helper is a pretty intuitive alternative to Armory crate with all the same features, but with way less bugs and glitches, although it freezes up at times. The app gets updated frequently with new features and the only thing it really lacks is more in-depth animematrix controls, which I find kinda tacky to begin with. Next up, we get to thermals. With the Rtx 4080 equipped version that I have, it gets HOT, like really hot, even with power limits. On AC in performance mode with 90 watt limit gpu and 65 watt limit cpu, The gpu regularly hits 85 degrees celcius and the cpu regularly thermal throttles. I hear that undervolting can help get those temperatures down even further, although your experience in that may vary by unit. On idle though, on battery in the silent profile, I was regularly hitting 47-55 degrees celcius, with 0 rpm fans. Now lets move onto upgrades. This laptop is upgradeable with some caveats. As you may or may not have heard, this laptop has only 1 upgradeable ram slot, with up to 48 gb of ram total. This machine is very picky with what ram you can upgrade it with, so for the best compatibility, I would reccomend a 4800 mhz cl40 ddr4 sodimm, especially the model from micron, although any brand would work as long as it meets those specs. The m.2 slot is pcie 4.0 x4 compatible for a max sequential speed of 7,000 mb per second, if you could get a drive that fast. The internal drive this comes with is essentially an OEM version of the Samsung 980 pro, so it is a pretty good quality drive. Now lets move onto some of the positives of this product. The display is the best I have seen on a laptop, the keyboard has good travel, and the trackpad is large and slick to use. Its battery life is great with my unit typically reaching around 7-8 hours of battery life, which combined with its silent fans for casual use almost makes me forget that this is a gaming laptop. The only thing that reminds me that this is a gaming laptop is that the fans really kick in once I start playing even moderately demanding games. Now lets consider the value lf this product in its price segment. Considering some of its only 14 inch performance notebook competition is the razer blade 14 (which costs more with lower end specs 2700$ for a 4070), this machine strikes a pretty good value proposition, if you can justify the price tag of over 2000$ for a laptop. Even compared to its other SKUS, like the g14 4090 which performs 8% better on average in games while costing 800$ more, or the g14 4070 which performs 50% worse overall for 650$ less, the g14 strikes the a good balance of price to performance, as long as you dont care about the marginal performance uplift of the 4090 (with limited thermals and power delivery, gimped pretty hard) and the mini led display (which eats at battery life). Overall, this laptop is what I said in the title, a portable powerhouse.

The agent was very informative and provided me all the answers I needed. They went above and beyond and even gave me a deal on my geek squad warranty for my ASUS rogue strix g18 on any and all internals even if it was broken by accident. They were very kind and friendly but also smart and knowledgeable and quick to the point and did not waste my time or try to upsell me. They were honest and have integrity and they are a quality warranty I totally recommend this.

I love love love geek squad. I was skeptical at first but I purchased it anyway and of course the time came where I needed it and it the process was so easy! Thank you for providing such a great product and service.

Amazing Service Very nice Staff Was helped immedently

I recently had the pleasure of utilizing Geek Squad's laptop repair service, and I must say, I am thoroughly impressed with their expertise and professionalism. My laptop had been experiencing persistent performance issues, making it difficult for me to carry out my daily tasks efficiently. Upon contacting Geek Squad, they promptly scheduled an appointment for me and handled the entire repair process seamlessly. From the moment I dropped off my laptop, I was met with a team of knowledgeable technicians who carefully listened to my concerns and provided a clear explanation of the potential problems and the steps they would take to resolve them. Their customer service was outstanding, making me feel at ease and confident in their capabilities. The repair process itself was executed swiftly and with precision. Geek Squad effectively diagnosed and repaired the hardware and software issues plaguing my laptop, bringing it back to optimal performance. The speed and efficiency with which they addressed the problems were truly commendable, saving me both time and hassle. Furthermore, Geek Squad went the extra mile to ensure I fully understood the repairs made and offered valuable recommendations to prevent future issues. Their commitment to customer satisfaction was evident throughout the entire experience. Overall, I highly recommend Geek Squad for anyone in need of expert laptop repair services. Their professionalism, technical proficiency, and dedication to customer satisfaction make them a top choice for resolving any electronic device-related concerns. I am grateful for their exceptional service and will undoubtedly turn to them for any future technical needs.

Saved me $1000 in the first 6 months due a a faulty laptop. Glad I got this extra coverage.

I buy Best Buy geek squad, accidental damage protection plans for almost all of my electronics. They have come in handy quite a few times, and the customer service is always top-notch.

Geek Squad are very knowledgeable and it is good to have a great peace of mind regarding your equipment.