Customer Ratings & Reviews

I love knowing that i can use my laptop with peace of mind without constantly having to worry on "what ifs" for damages.

I like this laptop because it is a widescreen cool. I like because it is thin computer also I love my CD/DVD optical drive. I was going to get me a DELL but, they didn’t have I was looking for. The rep was cool with me. Best Buy has got the ticket. I also bought me a Smart TV in October the tech and salesman was cool setting me up it was the last INSIGINIA ROKU SMART TV it has what I need especially free tv, local channels in the USA I really wished if someone show how do I find local channels in New York City and Northeast New Jersey because I used live there but, I miss New York City. I also the like the New York City radio stations such WQCD 101.9 Smooth Jazz station and WCBS 880 Radio.

Great coverage always has been helpful to me every time.

i didnt need to use the protection but when spending so much money on an open box product its nice having the reassurance that they can help if needed

I bought the accident insurance for 3 years, hoping not to have to use it, but it gives me a lot of security to have it even though in the end I might not use it, than not having it and being exposed to an accident with nothing to give me some security. I have had to use accident insurance before for other products and I have had no problem with the people at BestBuy providing support.

If you're a student or a professional and you're going to spend a lot on a laptop or any expensive product I definitely recommend getting a protection plan.

Great computer for basic searching and streaming. Nice sleek look. Sleek keys for ease of typing. Couldn't ask for a better laptop.

After purchasing HP laptop and an unfortunate accident with it i sought help from the Geek Squad and Regina provided me with the best service i could hope for. She is amazing and professional. She is patient, friendly and courteous at the same time and certainly knows the business very well to get the client the best service possible. I am very happy with the purchase and with the Geek Squad department in general but Regina seems to have all the answers and knows to relieve the client from any concerns. Thank you!

Love Geek squad...so helpful! Had computer problems, went in and got it fixed. no problems.

Life is full of surprises and not all of them are good. I glad to have peace of mind should my Lenovo crashes or I need some help with it. It's nice to know that my new Lenovo is in good hands should I need a helping hand.

Anyone that I go to with questions is always helpful

Very glad that we got this with our purchase. It definitely came in handy when we needed it about three months after purchasing it and they were very efficient and helpful.

Squad always does a good job always get the warranty

If any damages come along the way, I have three years on this protection plan to get my laptop fixed or replaced. I take my laptop on the go most of the time so this plan was worth it for me!

Geeks squad was kind and patient. I went in to get my lap top fixed. They gave me a gift card instead because it couldn’t be fixed.

Let's see how it goes. I have zero display, so could not complete required tasks for this visit. Will they just wipe my system without a care in the world, or will they take care like this was their grannies and make sure nothing is lost.

My parents got me a cheap but nice digital camera for Christmas when I was 16. The thing about it was, the slightest bump could jar the system inside and render it inoperable. After this happened to my camera and the screen on my sister's was cracked, they decided to buy us one more but with a Geek Squad protection plan on it. I myself have NEVER bought any of my electronics without getting Geek Squad protection. All four laptops that I have purchased in the last decade, digital cameras, my husband's PlayStation and VR equipment. There is just so many things that can happen to these things accidentally that Geek Squad covers and they have literally saved my life on so many occasions when it comes to fixing or replacing one of my things that have been broken.

Whenever possible I buy from Best Buy. Other than around the Black Friday/Cyber Monday sales they do price matching (read their guidelines). I have always been happy with buying their Geek Squad Protection* and gotten quick response and replacement or refund depending on the issue with the item. * Samsung washer and dryer in FULL VIEW of kitchen/dining area has 2 different door styles AND 2 different glass colors because Samsung discontinued them for the dryer. Looks awful. This is out of their control I guess, but Geek Squad wouldn't replace the other door because it wasn't broken and I explained where they are located in full view. As a result, I won't buy Samsung washer & dryer pairs ever again from any retailer.

I thank God that the GeekSquad is there to help me with technical issues. I'm glad we made the investment to protect our computer.

Not used yet, will be using to xfer info from my old laptop to my new one. i hear they are excellent.