Customer Ratings & Reviews

Always buy the protection plan it is worth every penny. 10/10

Geek squad are some good ppl…will definitely refer family and friends

I havent used them in a while but last time i did they got the job done

The agent happily helped detect the damage to my laptop and sent it in for maintenance. Was very helpful and knowledgeable on my protection plan.

Best buy is the only store that i know that they wont fail with their protection plan

Employees were very helpful and knowledgeable about the products inside. Although I did not find exactly what I wanted employees gave me several options and I felt like I walked away with a better understanding of the electronic components I was looking for

I purchased this Geek Squad Service, but I have yet to need to use it. Hopefully I won't need it, but is good to have if I do.

Bought a 3 year to make sure my laptop was covered for the long term! Any time ive used this warranty ive had a posotive experience!

Great computer for my college student! It was super easy to setup.

I got this for my son's school Chromebook. His first one broke while in a padded and hardcase/shell just from falling off a desk. We used this service and got a decent amount back towards a new one. Did take over a week to get analysis completed and get my refund, so that was a challenge. It ouke be noce if BestBuy figured out how to speed that up.

The Geeks are always helpful! I am not very knowledgeable about electronics so I always need help!

Geek squad stands by their warranty. Only thing i dont agree with os 5 days after purchase. The system broke and had to replace the whole system and i had to buy a new warranty for 80$. I feel the 2 year warranty should have transferred to new system. Or should have only had to pay the 5 days prorated to bring it back to 2 years.

We encourage a warranty incase any accidents happen. You never know if you will need it and we are thankful we got this!

So far so good. I had to have computer repaired and was done at no cost to me. Also-they sent me a new cord for free.

Haven't needed any help yet, but I feel secure knowing help is a phone call away!! ;)

This protection is perfect because you're covered when you have an accident. I bought this computer for the shop and the guys aren't always the most careful. I knew it would come in handy eventually.

Definitely recommend getting protection. I take care good care of my devices but accidents always happen

Should have opted for longer plan. My laptop fried almost exactly a year into having it and geek squad sent it off for repair and had it back to me before my finals were due!

I haven't had to use this service yet, but the coverage seems well worth the cost. I invested a lot of money into buying a new computer. The last computer I bought (from s different store) was only a couple hundred dollars, but I hated it and it broke shortly after purchasing it. I felt a lot more confident making my computer purchase this time knowing accident coverage for 3 years would cost less than half the cost of the computer itself. I definitely value the sense of security.

Geek squad is my go to anytime there has been an issue with my devices. This service is always worth the money.