Customer Ratings & Reviews

Definitely suggest getting protection on everything. My daughter had an issue with her computer and they had it fixed very quickly.

Don't have to worry if anything happens to the computer. totally covered

Have not needed to use the warranty yet, got it for piece of mind.

It's worth the extra money just in case you accidentally spilled something on it

Love Geek Squad. Used to keep up with technology. Arrrgh. Not anymore because the awesome Geek Squad is able to handle Arrrgh so much better.

It's worth getting just in case if anything happens within a year. I just wish the prices weren't as high. I would've gotten more years.

Haven't had the pleasure to use them yet however I received an email letting me know that they were there if I needed them which was great nice follow up

I have had good luck with Geek Squad Protection plans. For me it is a MUST because I don't have to worry about anything happening.

Thankfully, I have yet to need to utilize Geek Squad's amazing services yet and hopefully never will.

You need this for anything that goes wrong, they will fix it fast

Bought for daughter computer for school figured would be worth the money

Geek squad was there to assist me with repair order when I dropped my Samsung notebook and the display and was no longer operable.

Geek Squad has always honored the warranty on the faulty products I've bought from Best Buy even though there were very few Best Buy products that have failed on me.

This is good to have incase of any accidents. I'd recommend this especially if you want to protect yourself from having to upgrade a device prematurely.

Great customer care, Geek squad continue to inform and keep me updated about my service.

I sent my device in twice to get repaired but both times they only did a partial job of fixing my computer. The first time I needed my computer back since I didn’t have time to send it back in again after waiting 6 weeks to get it back since I needed it for my work and studies but the problem was that after having the keyboard replaced the D key on the new keyboard popped out within less than a month but I was not going to send it back to get repaired for that long with the other issue since I urgently needed my computer in whatever shape or form it was in. The second time I sent it in to fix the keyboard issue along with the previous issue but when I received it back after 2 weeks they fixed only the keyboard issue even though I specifically mentioned that they forgot to do it the time before. I asked them to send it back in due to a partial repair despite needing my computer since I’d rather not have to come back a third time for the same issue they missed twice and have currently waited 20 days since the last update on the current status of my computer. Hopefully they’ll either successfully repair the issue or find some other way to resolve this ongoing incident.

I find this service to be a life saver everytime I get in a jam. Mostly use the online service to solve my problems. I have not found them unable to help me. The only problem is when I try to use the store now that we have Covid-19 issues. No it is not cheap but it keeps me from running to some store and leaving the computer to be picked up later. So I am keeping it in place unless I reduce myself to one new computer under warrenty and if I buy it at Best Buy at Christmas I get free Geek Squad service, or that is what it was two years ago.

Great item.lllllllllllljjjjjjnhhggghhhhhhuuujnjhhhhhhhhhuuuuuuuuuuuuuuuu

I would like to express my gratitude to the Geek Squad for their exceptional service in resolving the issues with my watch. Their expertise and professionalism were truly commendable. Thank you, Geek Squad, for your outstanding support!

Thankfully this extra warranty was/is available for Chromebooks & laptops for children who are doing their schoolwork from home occasionally & won’t have to bring a school Chromebook home (too small, responsible for replacing if broken, etc). Accidental damage protection is a must for anything I order due to multiple children fighting over everything & ADHD senses ending up breaking too many things. Luckily this covers accidental damage & spills!