Customer Ratings & Reviews

The squad was very prompt at helping me with my laptop repair issue. and the insurance was very prompted at replacing my laptop or posting the cost of my laptop back on my card. I just chose to replace my laptop. So I was able to leave the store the same day with the replacement. good job Geek Squad.

The agents mounted my tv and installed all my devices.

Have used geek squad before. Very easy to walk in and have problem addressed they send your product off free of cost and returned with no further problems

Geek Squad saved my life when my laptop started acting funny and wouldn't turn on. I'm a college student and I NEED a laptop to do my work. They sent my laptop out the same day I dropped it off!

This was a great thing to get. We had some trouble with charging the computer we purchased and with the protection plan we didn’t spend a penny on getting it fixed.

Talk about protection and knowledge all wrapped up in one item. Pennies a day is worth a fortune when you have a problem and no knowledge of how to fix the problem. But, when you have the Geek Squad on your side and working for you, life is a breeze. Thanks for always being there when I need you.

It truly depends on my purchase on whether I buy the service plan. Whatever it is though, Geek squad members are pretty good with their assistance.

Given the mixed reviews of an HP laptop, I decided to include this for piece of mind. It is possible that it will expire before I'd need to use it. However, the laptop is not cheap - upper middle of the road in terms of price. The reviews were mixed with good and bad but mostly good. So far, this protection hasn't been used, which is good news! Because of Best Buy's price match program, the laptop price was adjusted and so was the Geek Squad protection price.

Always but with all appliances and electronics. Ive had to use it once nad it paid off.

Hopefullu dont ever need to use but serves purpose if need go

Definitely recommend to buy the Protection! Worth every penny. My laptop was damaged and all I had to do was pick out a replacement. Of course I had to go through the process of them “trying” to fix it first - and even that would have cost extra without the plan. I always buy the protection plan on high priced items. It’s the main reason I shop Best Buy!

Always recommend obtaining the full geek squad protection w total tech support... ya never know when you need it! Have and will myself! Note: I think I was asked to write this review in error as one of the 2 purchases of this was actually for an item rung up in error resulting in both the item and the geek squad total tech support being credited. I wrote the review snyways...

The Greek Squad is ready to help and very friendly. They will do their best to make the customer happy and will replace the item if that is your request. On items like computers, laptops, and gaming headphones (especially when buying as a gift), the protection gives you piece of mind. Well worth the investment!

I like have this extra coverage from the Best Buy. They are very helpful.

Love how helpful Best tech team are so friendly and helpful aslo how they make sure how when leaving you are in complete understanding and happy with yours visit

Great Laptop had it for almost 2 yrs now it still runs like new

Good protection plan, always keep and be worry free,

Always protect your technology with the help of the Geek Squad!

Geek squad came to my house, delivered, mounted and hooked up the surround sound & cable & dvd player. After using it for a few days, we realized that the tv needed to be moved about 6 inches to the right. Geek Squad came out and did all the adjustments for us for free! Buy the service, you will be glad you did.

Went middle of the road on this rating because I haven’t used geek squad and I’m sure by the time I have a problem my year will be up anyways.