Customer Ratings & Reviews

It is a must have, it covers a lot of issues and you don't have to ship it to them.

Excellent service, quick turn around time, will certainly get it again on my next product.

Great use for a high school teen Has durability to it as well. My kid loves leaving it in random places. Uses for high school, games, and movies. No complaints

Great little labtop. It runs very fast on most applications. The battery life on it is great. I really like the 15.6 screen size. The touch screen on it works very well. It's got Bluetooth so it can pair up with different speakers that I have. Overall it's an awesome laptop

I buy Best Buy geek squad, accidental damage protection plans for almost all of my electronics. They have come in handy quite a few times, and the customer service is always top-notch.

The store employee at the Aiea location had explained everything out, perfectly clear! He had explained to me about the product I was purchasing and that I should add a 1 year warranty on it; just in case anything happens to my laptop

Very helpful and efficient there when you need them glad to have them

[Employee of bestbuy] Needed protection on laptop and perfectly got kg all the protection happu

Same as the 2 year but no virus protection. Still great protection.

This was gift was for my husband, he was really surprised.

Glad i got it but i have not had to use it yet hope i want need to

Bought a 1year subscription for a laptop that I purchased for my 18 y/o son! Thank goodness! Screen was cracked his first semester away at college. Service provided took about a month but everything was included. Well worth the amount I spent on the protection plan!

The process of getting a replacement or repair from Best Buy Geek Squad is very easy and carefree. You can either schedule an appointment online or over the phone. Once you have scheduled an appointment, a technician will come to your home or business to diagnose the problem. If the technician can fix the problem on the spot, they will do so. If the problem is more complex, the technician will take the device back to the shop for further diagnosis and repair. I do this with any major purchase from Best Buy. Manufacturer warranties often require you to return the unit before they repair or replace the item with a refurbished one. The process can take time. Best Buy is quick and easy.

Definitely came in handy with fixing my computer after it was taken out by viruses. The agents did a great job with addressing my concerns and helping to restore my information each time I came in. Absolutely would recommend this service!

In my 10 years of purchasing all types of computers, from desktops to laptops, and windows based to Apple products, I always opt for getting at least the 2 year extended warranty, and it has always been well worth the added cost. Sometimes the product was damaged by me accidentally, and other times the laptop simply died within the 2 year warranty timeframe. Regardless of why, Best Buy always either fixed the product at no cost to me, and my extended warranty remained intact for the duration of the original warranty. Or, Best Buy replaced the product with the same item, if it was still in stock, or I was given a full refund of the price of the laptop onto a store credit card so I had that much money to use towards the purchase of a new laptop of my choice. The extended warranty is used up when the item is totaled out, meaning that amount is not refunded, so you need to repurchase the extended warranty when you purchase the new product, which is always worth it.

I havent needed to use this product yet but the peace of mind knowing that I have it is irreplaceable.

Have a geek maintenance for my I pad and thank goodness I have not had to use it but I have had them in the past and were very welcoming

Very good service to add to items for that added security!

Called a few times and received easy to understand the instructions that I received

Outstanding customer service!! Service rep walked me easily through the computer malware issues. Resolved!!