Customer Ratings & Reviews

I know it has a warranty just got this for an extra cushion. I have used the squad before they are so helpful.

Feels great knowing I will have protection if anything ever happens to my laptop and not have to worry about how I would pay for another one

I always buy the replacement plan and warranty. If I have ever had anything wrong they have been more than accommodating and helpful. If they couldn't fix the issue with my purchase. It was replaced with a new one.

I had to travel to Florida and computer had a problem. I was able to go to nest buy and they were able to help resolve problem. Kudos. Love the service

The geek squad helped me fix my tablet after an accident. Very helpful!!

I don't buy computers or tech gear anywhere else because of this protection plan. I do think it's expensive and overpriced. I have used it for repairs and have met with varying success on them actually fixing my stuff. I've had laptops sent out & replaced. My dslr camera was shot and after 3 repair visits, still doesn't work. They do give up a bit too easily on fixing some stuff which is annoying. I'd almost prefer they just replace stuff now but that gets complicated with computers. I do think a service plan is a must for new tech with kids around but I wouldn't say this is the best plan out there, they fail at getting stuff fixed sometimes. Be prepared to hold your ground & wait a lot. Pay attn to when it expires. I tend to get 2-3 yr plans if I can afford it, 1 yr just doesn't cut it.

I have not had to use this geek squad protection but it gives me peace of mind that I have it in case of an emergency.

I love that they offer these protection plans. I usually purchase then if there priced fair. I've only had to use them one time and it was pretty easy to get it done.

Have not had to use the Greek Squad and hope I don’t have to.

Happy and confident by product is covered. Laptop repairs can get pricey but this affordable 3 year protection will prevent me having to pay more than I already have.

It is a good ideal to make sure you have yourself covered if you have a problem with anything you purchase. I always get Geek Squad with everything I purchase.

I cracked my laptop screen and used the geek squad service. The service is excellent. However the service does have a cap price. Once the cap price is reached and the repair is made you will no longer have insurance.

The protection plan and Geek Squad access is a necessity for any high cost product. Geeks are honest and will let you know if an item can be repaired or should be replaced.

Always great service, kind and courteous service when on the phone or in person . Service has come in handy numerous times and worth the cost.

Love the service. Piece of mind. Best Buy has really good after sales service Amazing gadget to use!! Love every moment of it!!!

The agent was helpful and friendly in offering me a geek squad protection plan. They helped me decide which was the best option for me. I was in and out of the store in 5 minutes. Great customer service!

Great amount for good coverage overall great help if damaged

we used and been pleased with work by Geek Squad!!

Haven't needed to use it yet. Only called in once to see about a price match on the laptop which they took care of right away. Only problem I've had is when you call in your on hold forever before you finally get to talk with someone.

I've never had to use it, but I know that Geek Squad has done a good job for me in the past on most things, and I am confident that they well on this product as well.