Customer Ratings & Reviews

Love the extra protection for my item also have bought for every one of my appliances

Recently had a laptop that had a screen issue. Turned it in and was fixed quickly. Worth it.

I purchased this when I purchased my laptop thinking I was covered if I needed assistance with anything. Boy was I wrong. I purchased dual screens to connect to the laptop and kept getting a "no power" message. I took the dual monitors and the laptop in to get assistance just to make sure it wasn't the laptop which I JUST purchased from them and was told I had to pay $40.00 for them to help me. Long story short, I was told that what I paid for only covered things such as the laptop not working, damaged etc. and even then, if it had to be sent out, it could take weeks to get it back. The technician still tried to help but his attitude said he didn't want to. Then he suggested that I purchase a power block with at least 40 watts, I purchased a power block at 60 watts and still have no resolution. I'm considering cancelling, it's just not worth it if I can't get simple assistance.

bought this for my husband's laptop and still haven't had a need because he has a good device.

great product that came with my laptop. great that this was offered with my purchase

haven’t had to use this yet but great insurance in case my computer begins to malfunction

Geek Squad service means peace of mind. I could not have asked for anything more.

Very good plan if you nee d additional protection. Customer service very helpful.

great coverage to have to protect computer unit if accidents happen

I always purchase best buy protection plans. I usually like the outcome in case of an issue

Got it haven't needed to use it yet. Peace of mind purchase.

it is very helpful when you got a problem they fix it

They are so so helpful. Just take it to a best buy and drop it off

Theirs was great to have although I have not needed it at this time.

Always a must with any putchase... it protected my investment more times than I could count

This protection is very useful and one of my favorite protection.

The agent installed the Microsoft on my laptop I was completely satisfied

This is a very great product, the worry of something happening to the item isn't there when you know you are protected.

Priced reasonably for a three-year protection plan covers accidents

Purchased this 2 year protection plan after we purchased a laptop for our daughter. Geek Squad has never let us down.