Customer Ratings & Reviews

Great protection coverage especially for college students

In the past my laptop was damaged and there was nothing I could do. I knew that I needed to add geek squad protection this time. They have great customer service and someone is always able to give me an answer I am looking for in order to solve my solution.

Really easy to use. I play video game with no problem.great battery life

I made the best decision when I went into Best Buy to update and purchase my new devices. Each and every one of the Geek Squad that I spoke with and asked questions were knowledgeable, professional and patient. No matter how many times I asked a question for clarification they provided me with answers that I could understand along with numerous suggestions. I will never go anywhere else to purchase any technology! Keep up the tremendous work!!

Answered all the questions that I needed answers to very informative. Thank you very much.

Like any type of insurance, you only get your money's worth if your product actually breaks and you need to use it. In my case, my laptop did break and they fixed everything for free. Had I not had the service plan, it would have probably been too expensive to bother fixing at all. Very glad I had it.

Like having my computer protected for decent price.

Peace of mind but hopefully don’t have to use it. We’ll see.

Buying this saved me soo much money. My kid has managed to not only completely break one laptop but damaged the second one I got her after I replaced the first one she broke. When they told me they couldn’t fix her laptop I received a very large amount (the original purchase price of the laptop) on a gift card so I could afford to purchase a new one. I will never buy anything ever again for her without buying this protection too. Total life saver!!

I love the geek squad always there when needed.They are professional.

I had no problem returning my son's laptop for repair after spilling something in it. The problems came after when I was supposed to come in for replacement since they couldn't repair his and they gave me a gift card instead of just giving me another laptop. I'm still not happy at all. I had to use part of my gift card for a new printer or laptop for myself just to put with his gift card to replace his computer. I bought his on Black Friday so yes of course there's no laptops close to the same price. Well definitely think twice next time I'm buying a laptop or anything such. I couldn't even afford the extended warranty coverage this time. I'm very disappointed with best buy.

Great insurance against accidental breakage. I have been able to get a new computer for a much-reduced price when my computer had unrepairable damage. I was exceedingly please to have this protection. It costs a little more when purchasing the computer, but it proved to be a life-saver when the computer was damaged beyonf repair and I got a new computer almost free.

I always purchased the warranty for any laptop I purchase. I usually need to use it at least once. This time the touch screen on my computer stopped working and I was able to bring it to Geek Squad and they shipped it off and the screen was replaced free of charge. The downside is that I found it surprising that Geek Squad could not do a screen replacement in the store and would need to ship it off and I would havento wait 5-6 weeks (supposedly due to COVID) to get my laptop back.

Went middle of the road on this rating because I haven’t used geek squad and I’m sure by the time I have a problem my year will be up anyways.

This is great services they are knowlegable and can isntall apps.

Awesome protection product Best Buy is offering must have

You know you can never go wrong with getting geek squad as your back up! Best tech!!

Worth the money, they are always helpful when I have questions. Also, the accident forgiveness and all possible solutions they offer is worth the money. It is 100% a good idea to get protection on items because you never know when something is going to break or crap out.

Had a problem with my new laptop. I took the laptop in. The tech explained I had shut down during an update and it could not complete the operation causing the unit to not turn on properly. The update was running in the background, and I was unaware the update was running. had only had the laptop for a few hours when this happened. They scheduled a Tech Appointment immediately. the appointment only took a few minutes, was totally painless. And the Tech resolved my problem right there.

Highly recommend especially if you buy your kids electronics. Claims are easy and it will help if needed.