Customer Ratings & Reviews

At one time I wouldn’t purchase the Geek squad’s services, but I did recently. These techs well trained and communicative. They made me feel confident in their abilities and calmed me down when I was frantic that my laptop wasn’t going to work ever again. When it was fixed. They told me in layman‘s terms what the issue was and what to do with the future.

Almost everything I buy at Best Buy I get the Geek Squad Protection. It has saved me a ton of money. Recently I bought a new laptop and it was defective where the screen detached from the keyboard. I took it into Best Buy and they ordered me a brand new one. Great service, never have to worry about a bad product ever again with the geek squad protection plans!

This protection makes me have the laptop usage to be real good and we can have this protection plan for good

Well worth the purchase. My husband dropped my new laptop 5 days after purchase and the screen shattered. Thankfully I purchased the warranty at the same time as the computer. All has been fixed and works well.

I’ve always found the Geek Squad to be knowledgeable and approachable.

I havent needed to use this service but I am so thankful for the opportunity to have it. It is comforting to know the Geek Squad is in my corner.

Always get the warranty for large investments. You won't be sorry.

So far so good. Im glad everything's been working well.

I always have great results purchasing Geek sqaud protection. My brand new computer (refurbished) had a blown speaker. They fixed it and I had my computer back within 2 weeks. I will always add this service because you just never know. Well worth the added cost each time.

The agents mounted my tv and installed all my devices.

I don’t normally buy extra protection but decided to get it on my new laptop. Good thing 8 months after I bought it everytime I unplugged the computer from the power supply the computer completely shut down. I brought it in and was told it could take two weeks or more to get back depending on what was wrong. To my surprise it was back in 4 days. They changed the battery and did some other repairs and so far I’ve had no more problems. Great service

Love these Chromebooks. Bought them for my grandchildren and they love it. I even use them. I love that it's a Intel Core M3 processor. A great buy, will purchase again. Highly satisfied!

Best purchase by far, I was an HP consumer but have switched to ASUS due to its better processor and CPU

The Geek Squad rep. gave me a candid and quick diagnostic response, and informed me of my options to either replace the laptop at the store I made the purchase at or he could send it to the manufacturer, which would take up to two weeks. Based on this I decided to take it back to the store I first made my purchase in order to replace it. This was the best decision, and I am satisfied.

My son had his computer knocked out of his hands at school. The computer screen and case were cracked. The geek squad had it sent to be repaired and it came back good as new quickly.

So nice to know its there if I need it. I have it ready in case.

I got on my daughters laptop before she left for school. About a year or so after having the laptop her fan went bad, Was easy to make an appointment to have assessed, they had to send the laptop out for repair. They kept us informed of the status every step of the way. She had t had any issues since getting it back. Can’t imagine what it would have cost if I didn’t have the coverage!

Good protection plan, always keep and be worry free,

Comforting knowing there is always a solution for any computer problem

Great service and they had a great way to manage a way to help me or provide me with more than enough solutions to make me feel happy and relieved about my situation.