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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11957 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 11,957 reviews
  • Rated 5 out of 5 stars

    Insure Your Products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Insurance it’s only a sucker move until you need it. Am a huge advocate for insurance on all electronic products that l purchase. Would highly recommend this to everyone. An extra $50-100 on your product will give you a peace of mind when something catastrophic occurs like when you drop your computer while going through TSA.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best coverage you can buy! Using the coverage is so easy, they make the process stress free.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service for a good price . All ways good to have protection for your assets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad - Another Excellent Service!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use the Geek Squad for everything. They mounted my TV (without any wires or cables exposed (all in the wall) and connected it to all my devices. I also use them every 3 to 4 months to clean my computer and make sure that it runs to its full capacity. I don't know what I would do without the Geek Squad. I highly recommend this Protection!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good computer for a college student with architecture major

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Add On!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I havent needed to use this service but I am so thankful for the opportunity to have it. It is comforting to know the Geek Squad is in my corner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it if you have one big mishap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this for my daughter's computer last summer. As Murphy would have it, she spilled water in her keyboard and the computer kept shutting down without warning. After checking it out, Geek Squad replaced the laptop. That sold me on the gamble that something could go wrong and the machine could be seriously damaged.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is quick and keeps promises

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third time I have purchased a protection plan, but wish it was the 4th time. The 4th one I really could have used. The 2nd purchase was for my TV. They came out looked at it determined it could not be fixed and sent me an in store credit for the total price of the TV THAT DAY. Awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Device Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used geek squad for all my devices They are knowledgeable about your and easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    its insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just in case something happens it is good to have this protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10 out of 10 RECOMMEND

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend this for anyone purchasing any electronic item or product that you may need technical support for. It always helps to have someone else's help when it comes to these things.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definetly needed! It will cover the cost if this device accidentally drops!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind and good protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased with a new gaming laptop. Haven't had to use it on this item yet thankfully, but glad to have peace of mind. Definitely worth it on high-value tech purchases, particularly items that don't devalue quickly. Have made geek squad warranty claims on tech items in the past and had good experiences.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I had it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I almost never buy the extended warranty on anything. I had a hunch on this laptop. 1.5 years later, this came in very handy when my poorly designed 2 in 1 laptop hinge locked up and destroyed the screen. The repair turnaround was about 1 week. Thanks Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great add on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad to know that this is available if needed in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great employees

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad always has done a great job for me. Hopefully they are well compensated for their exceptional service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixes things with ease

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced 3 laptops that got damaged from my business with them as the laptops were initially purchased through Best Buy with the Geek Squad warrenty. Sent the laptops out for repair, and then received them a week later. Easy to use and friendly staff that kept me up to date of the repair progress.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re Great! The Greek Squad installed my virus protection on my laptop. It was very difficult and they took control of my computer and got the job done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Asset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the Geek Squad service. We've always used this service with some of the items we've purchased (tv/sound bar install, Arlo camera install and trouble-shooting, laptop trouble-shooting. Well worth the cost. Would always ensure we have Geek Squad protection for some of the more expensive electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek SQUAD protection is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you purchase this plan and have a problem with the product, Geek Squad will make it right. I buy a lot of tech gear, I always purchase the warranty, it's been worth it 1000 times over when I had a problem late in the products life. It's worth the month.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi James. Thanks for your positive comments! We always love to hear about a job well done. It was a pleasure to help you out and we look forward to seeing you again!